Teams | Collaboration | Customer Service | Project Management

Wireframing from scratch is the slow way. In this video, we walk through the PRD to Prototypes template in Miro, showing you how to paste your product requirements document, add an optional style reference, and let Miro AI generate a fully clickable mobile prototype in minutes. We also show you how to extend it into a desktop version and iterate until you have exactly what you need. From requirements to interactive prototype without the hours of manual layout work.

Getting stuck on an app issue shouldn’t stop a custom app from going live. In customer feedback, troubleshooting issues during live testing has emerged as the biggest barrier to finishing and publishing an app. That’s why we built the Test Mode Assistant in Zendesk App Builder. Test Mode Assistant is an AI assistant built directly into Test Mode. As builders test their apps with live data, it helps them move forward by.

AI strategy, AI for business, artificial intelligence, AI automation, AI transformation, AI and revenue growth, top-line growth, business transformation, AI innovation, generative AI, enterprise AI, AI business strategy, digital transformation, AI opportunities, future of AIMost companies are using AI to automate existing work, reduce costs, and improve efficiency. But what if that’s only the beginning?

Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time.

A manager copy-pasted a ChatGPT response to an employee's sick message, including the prompt fragment. The employee saw it. The trust damage was disproportionate to the effort saved. At @RunningRemote 2026, Nadia Vatalidis (Head of People, @todoist ) and Nick Francis (Chairman, @hellohelpscout ) discussed where AI belongs in performance management, and where it absolutely does not. Our take: AI can handle 90% of the synthesis work. Aggregating peer feedback, summarising months of data, addressing the recency bias that has always distorted annual reviews.

Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.