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How to use Zendesk AI to optimize your customer experience operations

Mar 19, 2024 By Zendesk In Zendesk
🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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InvGate

7 Ideas to Use AI in The Service Desk

Mar 19, 2024 By Marina Lammertyn In InvGate
The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.
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teamwork

Introducing the Teamwork.com AI assistant, a new way to work smarter

Mar 19, 2024 By Jordan Wellin In Teamwork
You’ve got a new team member! They’re a hard worker who doesn’t mind doing repetitive grunt work, a great sounding board for ideas, a brainstorm buddy, a lightning-fast writer of blogs and social posts, and a smart editor. And they’re an AI. That's right, the Teamwork.com AI assistant is here to help you do better, more creative work for your clients at the press of a button. Fewer redundancies, less manual labor, higher quality writing.
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time doctor

AI boosts productivity for 29% of Americans

Mar 14, 2024 By Time Doctor In Time Doctor
Generative AI has emerged as a significant player in an era of rapidly evolving technology, offering unheard-of increases in productivity across a wide range of industries. However, there are hazards associated with this innovation, especially with “Shadow AI,” when employees utilize ChatGPT and other generative AI technologies in ways that can violate business data security laws.
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wanywhere

Insider Risks vs Insider Threats - Understanding the Difference and Leveraging AI Security Solutions

Mar 14, 2024 By wAnywhere In wAnywhere
The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.
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Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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onedesk

Introducing: Odie OneDesk's AI Assistant

Mar 6, 2024 By Erin Richardson In OneDesk
The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.
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wanywhere

AI in the workplace - Boost compliance governance in data sensitive environments

Mar 5, 2024 By wAnywhere In wAnywhere
The importance of AI is expanding across businesses and use cases. The emerging role of artificial intelligence is benefiting today’s digital-first businesses in ensuring compliance for data-sensitive roles handling information-critical operations. How AI in the workplace is enabling concerned organizations to strengthen security posture, let’s explore.
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