Teams | Collaboration | Customer Service | Project Management

Hourly employees start work. They take breaks and finish. A clock in and clock out app records those times. Owners and managers use the records to pay people correctly, track overtime, and spot late arrivals, early departures, and missed shifts.

Say an agent works a 9-hour shift. You pay for all 9 hours. But you can bill the client for only 7. Those 2 hours are a cost you never get back. Now picture that across every agent and every shift. That’s where BPO margin quietly leaks. Most teams don’t spot it until month-end, when the numbers don’t add up. It doesn’t have to stay hidden. With Workstatus, you can match each paid shift to the right client account as the work happens.

Contractor time tracking records hours against work rather than against a schedule. The distinction matters beyond bookkeeping: the IRS asks whether a business controls “or has the right to control what the worker does and how the worker does his or her job,” so a system that sets a contractor’s hours is itself a factor. And the rate at which a contractor stops being cheaper than an employee is $53.01, not the $32.82 an employee earns. > This is not legal or tax advice.

A GPS time clock records a location alongside each clock-in and clock-out, so a timesheet carries where the work started as well as when. It answers the attendance question for field crews that a desk time clock cannot. It does not provide continuous proof of presence: the accuracy figures in circulation measure the satellite signal rather than a phone, and a geofence confirms position at the moment of a fix rather than detecting the moment someone leaves. > This is not legal advice.

Agency time tracking exists to answer one question: did the fee cover the work. A $12,000 monthly retainer at a $120 target rate funds 100 hours. Deliver 128 and the effective rate drops to $93.75, with 28 hours of over-servicing worth $3,360. Hours by client, by role and by activity are what turn a retainer into a margin number.