Teams | Collaboration | Customer Service | Project Management

Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Getting value from AI shouldn’t require weeks of configuration. That’s why we’ve launched a new guided setup experience for Copilot’s Auto Assist. Admins are guided through three simple steps that take less than 5 minutes to complete:→ Connect internal and external knowledge→ Set access permissions→ Review and publish AI-generated procedures Less configuration for admins. More AI-powered guidance for agents to drive faster, higher-quality resolutions from day one.

For a luxury furniture brand built on relationships, service can't stop when the sale ends. See how Coco Republic transformed its customer experience with Zendesk - cutting phone wait times from over an hour to just 30 seconds, and lifting NPS by 70%.

Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide. Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Bring product, order, contract, project, or subscription data into Zendesk faster with prebuilt custom object templates. Instead of starting from scratch, use ready-made objects with predefined fields and relationships designed around common use cases. Templates give you a structured starting point that you can tailor to your needs—reducing manual data modeling and accelerating setup. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Join the Zendesk Customer Success team and the Public Sector User Group for an exclusive session unpacking the biggest announcements from! Tailored specifically for public sector teams, this video covers how new AI tools—like co-pilots and automated resolutions—can act as powerful assistants for small and overworked teams. Following the Relate highlights, dive into our interactive Wisdom Exchange where public sector users ask questions, share strategies, and workshop specific challenges together.