Teams | Collaboration | Customer Service | Project Management

Welcome to the April What's New Webinar! In this session, we break down our latest product releases designed to scale your team's efficiency and deliver better resolutions. We kick things off with opening remarks from Zendesk CEO Tom Eggemeier, followed by a special Q&A with Sami Ghoche (Co-Founder & CEO of Forethought) and Ryan McGrew (VP of Product at Zendesk) to discuss our marquee milestone: the acquisition of Forethought and the future of self-improving AI. Finally, we move into a rapid-fire round of recent product updates across our platform.

Discover how Zendesk employee service AI agents provide instant, departmental-wide support by delivering accurate answers from trusted knowledge sources while strictly enforcing data permissions. Streamlining employee requests and reducing repetitive tasks for support teams to create a more efficient workplace. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Zendesk IT Asset Management (ITAM) streamlines critical device workflows, from automating new hire onboarding to securing lost devices with remote-wipe protocols. It also empowers IT leaders to make data-driven inventory decisions by utilizing AI-powered insights to monitor fleet health and optimize budget reallocation. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues. Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.