Auto assist testing demo
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Is SaaS dead? Zendesk CEO Tom Eggemeier on AI Agents, Outcome-Based Pricing, and more | Human[X]
Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.
AI Agent for HR Self-Service: How Employees Get Answers and Take Action Without Contacting HR
Employee self-service was meant to make HR easier. But in many companies, employees still have to jump between portals, policies, forms, and HR systems just to get one simple thing done. Need to check a leave balance? Find the HRIS. Need a benefits answer? Search SharePoint. Need to know whether a request was approved? Open another system or ask HR. That is self-service, but it still puts a lot of work on the employee. An AI agent for HR changes that experience.
AI agent for benefits enrollment: Answering employee questions at scale
“What's the difference between our PPO and HDHP?” “Can I add my spouse?” “How much can I contribute to my HSA?” “When is the deadline?” “Did my enrollment actually go through?” As you see, open enrollment creates a predictable surge of questions for HR.
Connect @shopify data to Industry Agents for eCommerce | Zendesk
See how Zendesk Specialized Agents connect @shopify data to commerce workflows and help retailers create more personalized customer experiences. In this demo, Industry Agents handle exchanges, refunds, and order changes out of the box with Shopify. Connect your Shopify shop, make that data available to the agent in one governed workflow, and give customers faster, more helpful support.
Connect Stripe data to Industry Agents for eCommerce | Zendesk
See how Zendesk Specialized Agents connect to Stripe to help answer billing questions and resolve issues without switching systems. In this demo, we use Custom Agent Builder to connect @stripe to Zendesk and define a workflow unique to your business. Specialized Agents can pull a customer’s Stripe profile into Zendesk and provide the right context for questions about charges, refund status, and subscriptions.
How to Manage Work Inside a Ticket With Tasks in InvGate Service
A new hire's onboarding request looks like one ticket, but it's rarely one job. IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools. If the ticket stays as a single item assigned to one agent, someone ends up chasing three teams over email or Slack just to know if the laptop is ready before the start date. This is where a ticket and a piece of work stop being the same thing.
Test, refine, and publish with confidence: Meet Test Mode Assistant | Zendesk
Getting stuck on an app issue shouldn’t stop a custom app from going live. In customer feedback, troubleshooting issues during live testing has emerged as the biggest barrier to finishing and publishing an app. That’s why we built the Test Mode Assistant in Zendesk App Builder. Test Mode Assistant is an AI assistant built directly into Test Mode. As builders test their apps with live data, it helps them move forward by.
Stop Using AI Just to Cut Costs - Think Top-Line Growth | AI Strategy
AI strategy, AI for business, artificial intelligence, AI automation, AI transformation, AI and revenue growth, top-line growth, business transformation, AI innovation, generative AI, enterprise AI, AI business strategy, digital transformation, AI opportunities, future of AIMost companies are using AI to automate existing work, reduce costs, and improve efficiency. But what if that’s only the beginning?
How Zendesk Specialized AI Agents automate refund requests and sales out of the box
Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time.