Teams | Collaboration | Customer Service | Project Management

Group approver: Assign approval requests to a team | What's New

Aug 25, 2026 By Zendesk In Zendesk
Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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workativ

Freshservice AI Agent Guide 2026: Pricing & Use Cases

Aug 25, 2026 By Deepa Majumder In Workativ
IT support has a familiar problem. An employee says, “I can’t access Salesforce,” but solving that request may involve much more than answering a question. Someone has to understand what access is needed, check whether the employee is eligible, collect missing information, trigger an approval, update an identity platform, record the request in the ITSM system, and tell the employee when it is complete. For years, service desk chatbots solved only the first part of that journey.
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messagely

What Is IT Help Desk Software?

Aug 24, 2026 By James Davis In Messagely
Choosing IT help desk software is really a decision about how fast your employees get unblocked when something breaks. A slow, disorganized ticketing process means lost laptops sit unrepaired, password resets pile up in a shared inbox, and new hires wait days for basic access. IT help desk software fixes that by turning scattered requests into a tracked, measurable workflow.
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workativ

ServiceNow AI Agent Guide: IT, HR, Setup & Pricing

Aug 24, 2026 By Deepa Majumder In Workativ
ServiceNow AI is no longer just about Virtual Agent. Today, its AI stack includes Virtual Agent, Now Assist, AI Agents, AI Agent Studio, and Otto—covering everything from conversational self-service to autonomous task execution. For IT and HR leaders, the real question is not whether ServiceNow can use AI.
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workativ

7 Signs Your HR Team Needs an AI Helpdesk-and What to Do Next

Aug 22, 2026 By Deepa Majumder In Workativ
HR teams are expected to improve employee experience, support managers, develop talent, and solve people problems that genuinely require human judgment. Yet a large part of the working day can still disappear into answering PTO questions, checking payroll details, coordinating onboarding, finding policies, following up on approvals, and responding to the same employee requests again and again.
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workativ

HR Case Management Software: The Ultimate Buyer's Guide for 2026

Aug 21, 2026 By Deepa Majumder In Workativ
HR case management software helps HR teams capture, organize, assign, resolve, escalate, document, and analyze employee cases from the initial request through closure. A traditional HR case might follow a familiar path: Case received → Categorized → Assigned → Resolved → Closed That structure brings consistency and accountability to requests that might otherwise be spread across emails, chats, HR systems, and individual conversations.
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workativ

Agentic AI for HR: What It Means and Why It Matters

Aug 20, 2026 By Deepa Majumder In Workativ
A hiring manager sends HR a simple request: “Maya starts next Monday. Can you make sure everything is ready?” The request sounds straightforward. The work behind it is not. HR needs to confirm Maya’s employee record. IT may need to create accounts and arrange a laptop. Her manager needs to approve application access. Payroll needs the right information. Training must be assigned. Someone also needs to make sure every task is actually completed before Monday.
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Auto assist onboarding: Set up Auto assist in 5 minutes | Zendesk

Aug 19, 2026 By Zendesk In Zendesk
Getting value from AI shouldn’t require weeks of configuration. That’s why we’ve launched a new guided setup experience for Copilot’s Auto Assist. Admins are guided through three simple steps that take less than 5 minutes to complete:→ Connect internal and external knowledge→ Set access permissions→ Review and publish AI-generated procedures Less configuration for admins. More AI-powered guidance for agents to drive faster, higher-quality resolutions from day one.
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