Teams | Collaboration | Customer Service | Project Management

workativ

IT Helpdesk Automation: From Ticket Routing to Resolution

Aug 8, 2026 By Deepa Majumder In Workativ
Employees do not contact the IT helpdesk because they want a ticket created. They want their password reset, software installed, access approved, VPN fixed, or device issue resolved. However, many AI helpdesk automation tools stop after answering a question, categorizing the request, or routing the ticket. The actual resolution still depends on an IT technician. True IT helpdesk automation goes further.
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Custom objects templates: Launch common data models faster | What's New

Aug 6, 2026 By Zendesk In Zendesk
Bring product, order, contract, project, or subscription data into Zendesk faster with prebuilt custom object templates. Instead of starting from scratch, use ready-made objects with predefined fields and relationships designed around common use cases. Templates give you a structured starting point that you can tailor to your needs—reducing manual data modeling and accelerating setup. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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workativ

How to Automate Employee Offboarding Without Security Gaps

Aug 6, 2026 By Deepa Majumder In Workativ
When an employee’s final working day is recorded in the HR system, the offboarding process has only just begun. IT must remove access, equipment needs to be returned, HR has to schedule the exit interview, benefits teams may need to send a COBRA notification, and final documents must be completed. When these steps are handled separately and manually, important actions can be missed. So, what is employee offboarding automation?
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workativ

Top 10 HR Workflows Every Team Should Automate in 2026

Aug 5, 2026 By Deepa Majumder In Workativ
HR teams automate many routine tasks today, but the bigger opportunity lies in knowing which complete workflows are worth automating next. The strongest HR workflows to automate are processes that run repeatedly, involve several teams or systems, and follow a clear sequence from trigger to completion.
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workativ

Measuring Artificial Intelligence ROI in HR: An Online Leader's Playbook

Aug 4, 2026 By Admin In Workativ
HR leaders are under pressure from two directions at once. Executives want proof that technology investments are generating returns. Employees want experiences that feel faster, more personal, and less frustrating. Meeting both expectations with the same initiative sounds ambitious — but organizations that measure AI impact against clear baselines and business outcomes are better positioned to do exactly that.
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PubSec User Group: From Relate to Results | Zendesk Insights and Wisdom Exchange

Jul 30, 2026 By Zendesk In Zendesk
Join the Zendesk Customer Success team and the Public Sector User Group for an exclusive session unpacking the biggest announcements from! Tailored specifically for public sector teams, this video covers how new AI tools—like co-pilots and automated resolutions—can act as powerful assistants for small and overworked teams. Following the Relate highlights, dive into our interactive Wisdom Exchange where public sector users ask questions, share strategies, and workshop specific challenges together.
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Most Companies Choose the Wrong HR Automation Software | Here's How to Choose

Jul 28, 2026 By Workativ In Workativ
Choosing the right HR automation software isn't about picking the platform with the longest feature list—it's about choosing the one that's built to solve your HR challenges. In this video, I walk you through some of the leading HR automation platforms in 2026, including Workday, UKG, ADP, SAP SuccessFactors, Moveworks, Leena AI, and Workativ.
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