Is Dave the reason your service desk can't scale?

Take the 3-minute ITSM Maturity Assessment:
https://hubs.li/Q04xTygH0

Your service desk may be working — but is it working as well as it should?

If key processes, integrations, or know-how depend on one person, that’s not just a people problem. It may be an ITSM maturity gap.

See where your service operation stands, benchmark your maturity, and uncover where you can improve next.

Vivantio — When Service Matters.
Our solutions are designed for teams that put service first.

#ITSM #ServiceDesk #ITLeadership #ServiceManagement