Teams | Collaboration | Customer Service | Project Management

Embedded mode for Web Widget: Place messaging anywhere on your site | What's New

Embed the Zendesk Web Widget directly into your website layout. Embedded mode lets you place the full messaging experience—or individual components like the conversation list or chat screen—inside custom containers on any page. Create a seamless, branded support experience that fits your site’s structure, while retaining the full functionality and customization of the Web Widget. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

How to Build an AI Agent for HR under 5 Minutes | No-Code AI Agent Demo

In this video, you’ll learn how to build an AI Agent for HR in just 5 minutes using a no-code AI platform. This step-by-step demo shows how HR teams can use AI automation, AI chatbots, and pre-built integrations to streamline daily tasks and automate workflows without any coding. This isn’t just a chatbot. This is a complete AI-powered HR assistant that can answer employee queries, automate workflows, and take real actions across your HR systems.

HR shared services automation: benefits, challenges & AI guide

HR shared services were designed to centralize support and improve efficiency, but many teams today are still overwhelmed with repetitive employee requests, from leave queries and payroll questions to policy clarifications and onboarding support. Despite having shared service models in place, HR teams continue to face delays, rising ticket volumes, and increasing pressure to meet SLA expectations. The core issue isn’t centralization, it’s the reliance on manual case handling.

HR Workflow Automation: Build AI HR Workflows Faster

HR teams spend a huge chunk of their day-to-day time on mediocre and repetitive tasks. The irony is that this also forces employees to lose productivity hours while searching for the right answer to their routine queries. This aligns perfectly with what Deloitte’s Global Human Capital Trends 2025 survey reported. According to it, 41% of HR teams’ time is spent on work that doesn’t contribute to the value their organizations create.

Knowledge builder: Automatically create a ready-to-use knowledge base | What's New

Turn your historical tickets into a ready-to-use knowledge base automatically. Knowledge builder analyzes past conversations and your key business context to generate structured content you can publish and refine. Launch faster with relevant knowledge grounded in real customer interactions. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Al Agent for HR with BambooHR | HR Automation Using Pre-built Integrations in BambooHR | #aiagent

In this video, we walk through how to integrate an AI Agent for HR with BambooHR using pre-built integrations to automate HR workflows and enable AI automation for real-time employee data access. You’ll see a complete step-by-step setup, followed by a practical use case demonstrating how an AI agent can retrieve benefits and deduction details directly from BambooHR without any manual effort.