Teams | Collaboration | Customer Service | Project Management

May 2024

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startingpoint

Best Software For Operations Management: Finding The Right Solution

May 21, 2024 By StartingPoint In StartingPoint
The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. Are you... As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions. With a deep knowledge of process automation software, workflow automation solutions, project management software, and task management tools, I'm here to guide you toward the best solutions tailored to your needs.
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teamsupport

TeamSupport Launches AI Assist, a Powerful Suite of Tools for Customer Support

May 21, 2024 By TeamSupport In TeamSupport
TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.
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insightful

Curious About Employee Digital Habits? Discover the Analytics Tool Boosting Security & Cutting Costs

May 21, 2024 By Kendra Gaffin In Insightful
Discover how user behavior analytics tools enhance security and productivity. Learn how Insightful’s features align with UBA to optimize your operations and safeguard your business. Ideal for managers seeking efficiency and security improvements.
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What is customer experience? How to use AI (and more!) to boost customer loyalty | Zendesk

May 21, 2024 By Zendesk In Zendesk
Discover the critical importance of customer experience and how it shapes the impression customers have of your business. Learn how to deliver good CX by heightening satisfaction and fostering long-term connections. Our 5 essential tips will help you kickstart an effective CX strategy that cultivates customer loyalty, driving lasting success and brand advocacy.
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mattermost

From conversation to action: How AI-powered workflows are transforming workplace collaboration

May 21, 2024 By Nick Misasi In Mattermost
Mattermost is at the forefront of providing a seamless platform for teams to connect and collaborate. Our AI assistant, Mattermost AI Copilot, has already proven invaluable, automating tasks and answering questions with conversational ease. But we’re envisioning a world where Copilot can do more than just chat. Today, we’re exploring an experimental fork of the Mattermost AI Copilot in a cloud demo environment.
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Vivantio

AI-Powered Customer Service Solutions for Managed Service Providers

May 21, 2024 By Vivantio Press In Vivantio
The customer experience has become a critical differentiator for Managed Service Providers (MSPs) across industries. As consumers demand more personalized, efficient, and responsive interactions, the need for innovative customer service solutions has never been more pressing. Enter the transformative power of generative AI (Artificial Intelligence) in customer service, a game-changer that is redefining the way MSPs engage with their customers and deliver exceptional support.
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Digital Experience Monitoring for macOS

May 21, 2024 By Exoprise In Exoprise
In this overview video, we'll be walking you through Service Watch Desktop for macOS. We'll cover the benefits of utilizing Service Watch for macOS and the configuration and deployment process. We'll then review the data being collected by Service Watch and some additional functionality in Active Tests, Device Groups, and Alarms.
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teamwork

Say hello to the updated Planning Overview

May 21, 2024 By Janelle Santi In Teamwork
Today, we’re excited to roll out a brand new look and feel to the Planning Overview. It’s the same report you know and love, only we’ve given it a glow-up and boosted functionality to help you report on resourcing data alongside time, capacity, and staffing information. Before we jump in, let’s remind ourselves of why we would use the Planning Overview?
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time doctor

92 million workers to embrace full-time remote work by 2030

May 21, 2024 By Time Doctor In Time Doctor
The World Economic Forum (WEF) has made a groundbreaking prediction: 92 million workers will work full-time remote work by 2030. This is a big change from the current 73 million. It shows that more and more people are working from home, and the COVID-19 outbreak made this happen faster.
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time doctor

Analyzing 12 million support tickets: Insights from Time Doctor's webinar

May 21, 2024 By Time Doctor In Time Doctor
Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of Time Doctor’s ongoing work to inform outsiders about how well different support software tools work.
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miro

Mapping your software: Your guide to essential architecture diagrams

May 21, 2024 By Kat Boogaard In Miro
Whether a developer is maintaining an existing product or building a new one, they’re likely not doing it in a silo. From teammates to designers and product managers, there can be many stakeholders for even just a small feature change. That’s why it’s so important to have a software architecture diagram: a source of truth that outlines your software’s structure and the relationship between its different components.
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