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By Ben Brigden
AI is used on 43.6% of professional services projects in 2026, nearly double the 23.1% in 2025, according to SPI Research's 2026 Impact of AI on Professional Services study of 245 firms. But the payoff is uneven: 84.8% of firms say AI saves them time, while only 29.9% say it generates revenue. The study covers management and IT consultancies, professional services teams inside software and SaaS companies, and other professional services firms across the Americas, EMEA and APac.
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By Mossy O Mahony
Every services firm I talk to is measured on three things: delivering on time, keeping billable utilization healthy, and delivering projects profitably without over-servicing. AI should help with all three. So far, it's helping firms deliver faster. It isn't yet making them more profitable. SPI Research's 2026 Impact of AI on Professional Services study shows the gap. AI now touches 43.6% of projects, nearly double a year ago, and firms using it on most of their projects deliver far more of them on time.
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By Gearoid Buckley
AI budgets have moved to the CEO and CFO, and they want proof. That was the clearest message at TSIA World 2026 in Las Vegas. "These budgets are at the C-suite. This is your customer now. The CEO, the CFO... they want to see the results." Thomas Lah, Executive Director, TSIA Most services firms aren't ready to give them that proof. TSIA's survey of its advisory board found: We spent three days in sessions, on the floor and at our booth.
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By Ben Brigden
Agentic PSA is professional services automation where AI agents do parts of the operational work, such as drafting a client update, and a person approves the result. A PSA, or professional services automation platform, connects projects, resources and financials in one system, and the "agentic" part is about who does the work inside it. At Teamwork.com, I run AI on my own project admin, status updates and reporting, and nothing goes out until a person has checked it. That check is why I trust the output.
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By Ben Brigden
Leading vs lagging indicators for professional services comes down to timing. Lagging indicators like margin and realization report what delivery already decided; leading indicators are the delivery signals that move weeks earlier. Before I joined Teamwork.com, resourcing forecasts were consistently the hardest numbers I owned as an agency Account Director, and hard-to-build forward numbers are the ones worth checking weekly.
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By Ben Brigden
Your billing model decides who pays when an estimate turns out wrong, so choose it per engagement rather than by habit. Professional services billing is how a professional services firm turns delivered hours, phases or ongoing access into invoices a client agrees to pay. Before I joined Teamwork.com, I managed agency accounts where underbidding at the pitch caused most of the scope disputes that followed. That's why this guide treats the model as a risk decision.
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By Ben Brigden
Workload management tools earn their place when they show who's actually free, person by person, and whether the next project fits before you say yes. Plenty of tools display workload, but far fewer show it honestly enough to staff and price from. Before I joined Teamwork.com, I spent nine years in agency account teams, and during busy periods it was often the same few people staying late while others left on time. That imbalance, more than the total workload, is what burned people out.
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By Ben Brigden
Knowing how to spot at-risk projects before margin goes comes down to one weekly check: what each project has spent against what it has delivered. Before I joined Teamwork.com, I worked agency-side, where clients kept asking for more inside the same retainer and nothing in our process recovered the cost. The lesson stuck: by the time a report said overspent, the decision behind it was long past cheap to fix. This guide gives you four leading signals with thresholds, a worked example and the fix for each.
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By Ben Brigden
I've spent years watching teams outgrow their PM tools. Visibility disappeared the moment headcount crossed 50. According to Teamwork.com's 6 Strategic Shifts for 2026 report, 92% of business leaders say their current tech falls short on data management and reporting. Half believe they're losing revenue due to those inefficiencies. That stat didn't surprise me. What surprised me was how many teams accept it as normal.
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By Síle Cleary
ClickUp can be configured to do almost anything, and for a services team that's the catch. It tracks tasks, not money, so rate fields, budget formulas and utilization views all have to be built and maintained by someone on your team. If you're comparing ClickUp alternatives, that build cost is the number to measure first. I work at Teamwork.com. Before that, I spent nine years in agencies, where the numbers I trusted least were always the ones that depended on someone remembering to fill in a field.
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By Teamwork.com
Best PSA software for agencies and consultancies in 2026 - ranked and compared. If your sales sit in one tool, projects in another, and billing in a third — while your actual profit margins disappear into a spreadsheet — this video is for you. Professional Services Automation (PSA) software pulls project delivery, resource planning, time tracking, billing, and profitability into one system so you can see whether client work is making money WHILE it’s happening, not at month-end.
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By Teamwork.com
Sign up for a free 30 day trial: https://www.teamwork.com/project-management-software/
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By Teamwork.com
If your team's time is disappearing into a black hole, you're not alone. Without accurate time data, managing resources, budgets, and capacity becomes guesswork. In this video, we break down why employee time tracking is the foundation of smarter resource management and how to pick the right tool for your team. Why Teamwork.com is our top pick for project-based teams Whether you're a team lead, agency owner, or operations manager trying to get a clearer picture of where the hours go, this guide will help you choose software that fits the way your team actually works.
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By Teamwork.com
Learn how to connect the Teamwork.com MCP server to Claude and use Claude with Teamwork.com and Teamwork Desk. In this walkthrough, we show you how to enable the Teamwork MCP server in Teamwork.com, add it as a custom connector in the Claude desktop app, authenticate your account, and start using Claude to review project data and take action. Using the example project Murphy Investment Co, you’ll see how Claude can return a project overview, surface open tasks, highlight priorities, and help you work more efficiently across Teamwork.
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By Teamwork.com
Business transformation expert Tom Goodwin offers some hot takes on AI and the findings in Teamwork.com's Client Work Report. Read the full thing here.
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By Teamwork.com
Teamwork Workflows allow professional services firms and agencies to standardize task management across multiple client projects using custom stages and automations, ensuring process consistency and improved efficiency.
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By Teamwork.com
Learn how to set up the Teamwork.com MCP Server so you can use ChatGPT to work with your Teamwork data (Teamwork.com and Teamwork Desk) In this step-by-step guide, we’ll walk through enabling the MCP Server in your Teamwork account, connecting it through ChatGPT’s Apps & Connectors, and granting access so ChatGPT can help you with tasks, projects, tickets, and more.
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By Teamwork.com
You can now connect Teamwork.com with ChatGPT using the new ChatGPT Connector, bringing your projects, tasks etcright into your ChatGPT conversations. In this quick tutorial, we’ll show you how to set up and use the new Teamwork.com connector — so you can find information faster, plan smarter, and move from idea to execution without leaving ChatGPT.
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By Teamwork.com
Discover how Teamwork’s AI helps you work smarter, automate workflows, and deliver client projects with ease. Discover what’s next for Teamwork.com in our Q4 Product Roadmap webinar. We’re unveiling a new wave of AI-powered workflows, smarter automation, and enhanced integrations designed to help teams plan, deliver, and profit from every project with greater speed and clarity.
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By Teamwork.com
Find out more about how you can allocate work to your team the right way http://bit.ly/4omSzld
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Today, Teamwork Chat, Teamwork Projects, Teamwork Desk form the backbone of Teamwork.com. Each product serves to enhance the performance of teams by coordinating both process and people simultaneously.
Teamwork Projects is all about getting things done by creating task lists and tasks and assigning them to the team. It increases visibility across each project as well as aligning every dependent function within the business.
Teamwork Desk incorporates the customer into the equation. It streamlines all contact between you and your customers by way of a ticket management system. It creates a much more efficient process for handling customer queries.
Teamwork Chat is an instant messenger that can be used by all of the team for immediate communication. Each of the three products integrates together seamlessly. Every user has the ability to create an action within each product that influences activity in another. Creating a task for Teamwork Projects as a result of a ticket received in Teamwork Desk.