Teams | Collaboration | Customer Service | Project Management

Summer delivered. A completely refreshed Task Details, a rebuilt Budgets page, formula-driven Custom Items, a customizable Home dashboards page and deeper financial reporting all shipped this season, alongside a long run of automation, integration and quality-of-life upgrades. Read on for what landed. And one thing you can try early.

You can now choose a simpler time logging interface for your team, so people log more time and log it more accurately. Admins decide which fields their team fills in and which get calculated automatically. Less friction on the timesheet means better data feeding your budgets, margins and forecasts. Anyone who's chased a team for missing time entries knows the real problem. It's rarely that people don't want to log their hours.

We've added a batch of new columns to custom reports and the profitability report, so you can see revenue, cost targets and effective rates without exporting data or building formulas yourself. If you run delivery or finance for a services team, these are the numbers you check most, now sitting right where you report. This is part of our ongoing work on financial reporting. Less digging, more answers you can trust.

Most teams treat capacity planning as an operations chore, something the resourcing spreadsheet handles on a Monday. That framing is why so much client work loses money without anyone seeing where. Capacity planning is the lever that decides whether the work you win is actually profitable to deliver, and this guide walks through the benefits one by one so you can build the case for it and act on it.

I spent years managing client services teams before I joined Teamwork.com, and software implementation projects were always the ones that kept me up at night. A go-live date would slip, a consultant would get double-booked across two rollouts, and the billable hours nobody logged would quietly eat the margin. Most of that chaos came from running implementations across a spreadsheet, a time tracker, and a separate billing tool that never talked to each other.

To be clear from the outset: this guide is about reserving people and time for probable client work, not building oil and gas pipelines. If you plan projects for a living, "pipeline" means the deals moving toward a yes, and the work you'll have to staff the moment one lands. According to Teamwork.com's own product data, only 42% of expected work is mapped to a plan before it's confirmed, which leaves a lot of resourcing to guesswork.

Monday morning shows up, your calendar's already full of meetings, and your to-do list is quickly turning into a novel. You know what needs doing, but what you don't have is fifteen free minutes to figure out when. That's the gap our AI Teammate, Scout, just stepped in to fill. Meet Plan my week, Scout's newest job and the fastest way to turn a pile of tasks into an actual, workable schedule.

There's a Reddit thread that's currently ranking for this exact topic, and the whole premise is that project profitability is "basically a guess." I get why people feel that way. But forecasting profit before you start isn't fortune-telling, it's a repeatable calculation you can run on any project in about an hour. This guide walks through the five-step method I used in my agency days to predict a project's margin before a single hour is logged.

Before I joined Teamwork.com, I directed client accounts at agencies, and the most uncomfortable meeting of every month was the profitability review. We'd pull time out of one tool, costs out of another, and rates out of a spreadsheet someone updated when they remembered to. By the time the numbers lined up, the project was already over, and so was any chance to fix it. That's the real problem with most "profitability tracking." It tells you what happened after you can't do anything about it.

There's a question that consulting leaders don't ask themselves enough: if AI created 10% more delivery capacity in your teams tomorrow, would you actually know where to deploy it? That provocation sat at the heart of the session I ran at Leaders in Consultancy Munich, and judging by the room, it landed.