Teams | Collaboration | Customer Service | Project Management

Project scope management: Summary & key takeaways Project scope management is what keeps a project honest. It defines exactly what will be delivered, sets clear boundaries around the work, gains agreement from stakeholders, and controls changes so the project does not quietly grow beyond what was promised. In this guide, I will show you the key documents that hold scope together, including the scope statement, Work Breakdown Structure (WBS), and scope baseline.

Utilization rate: Summary & key takeaways Utilization rate is one of the most important metrics in professional services. But it’s often misunderstood. At its core, it shows how much of your team’s available time is spent on billable work. Get it right, and you have a clear view of revenue potential, team capacity, and operational health. Get it wrong, and you risk missed revenue, delivery delays, or team burnout.

Accurate billing is essential to running a healthy services business. But when teams grow, projects diversify, and client agreements vary, managing billable rates can quickly become complex. That’s why we’re excited to introduce two powerful new billable rate types in Teamwork.com: Role Rates and Client Role Rates.

When it comes to your work, not everything you need to manage always fits neatly into a task list. That’s why we’ve been busy at work, unlocking a new level of flexibility that brings your operations to life inside Teamwork.com.

Managing client work, projects, and everyday tasks shouldn’t feel like juggling flaming torches. It should feel like having a team that works with you.

This month, we're turning "what ifs" into reality with new features that cover everything from forecasting pipeline demand, AI-powered custom reports, and giving your in-app working experience a glow-up.

In 2026, client budgets are shrinking, but expectations are skyrocketing, driven largely by AI. Increasingly, clients are shopping around for the best deal, requesting more pitches, bids, and complex submissions of interest that drain hours of work from already stretched teams. Here we’re sharing brand-new research on the new phenomenon of ‘Clientfishing’, the hidden cost of the pitch economy, and how to use Teamwork.com to manage this.

As we all know, quotes help jumpstart project planning by defining deliverables, timelines, and pricing upfront. This creates transparency that minimizes surprises, reduces back-and-forth, and keeps both your team and your client on the same page. What you may not know, is we’ve made Quotes in Teamwork.com even more powerful.

Project accounting software is software that tracks revenue, costs, and profitability by project, so you can see budget vs actuals and margin in real time. It combines time tracking, expenses, billing, and reporting so delivery and finance can agree on what a project is actually costing.

Get excited: Teamwork.com is getting a refreshed look and feel! When it officially rolls out, you’ll notice a cleaner, less busy UI that’s designed to help you move through your work with less friction and more focus. Not only that, but a customizable navigation will make tailoring your in-app experience to your individual workflow a cinch.