Customer service is crucial to the success of a business. If you’re new to the concept of customer service or just want to keep yourself up to date with the latest trends, we’ve got you covered.
Pursuing productivity has become a relentless journey in a world that never stops moving. We all strive to accomplish more in less time, to unlock our full potential, and to soar beyond the ordinary. But how do we embark on this quest for peak efficiency and effectiveness? The answer often lies in the wisdom and insights found within the pages of books.
Navigate the challenges of non-compliant applications in the modern business landscape. Explore comprehensive desktop monitoring and management solutions to bolster security, maintain compliance, and foster a culture of proactive risk management.
In an age where productivity reigns supreme, employee burnout lurks in the shadows. Dive into our comprehensive guide on understanding, preventing, and mitigating burnout. Explore data-driven insights on employee burnout and discover holistic strategies, including the transformative role of Insightful's remote employee management software, to foster a healthier, more resilient work environment.
This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.
A perceived lack of fair or competitive compensation is a major reason for employee turnover, and ‘compensation’ includes more than a person’s take-home pay packet. It pays to understand the varied ways you can compensate employees—including comp time—and how to do so while staying within the law.
Do your employees always seem to be working hard, yet their total billable hours remain low? Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not monitoring this metric means you could be doing a lot of work without many client deliverables or billable hours to show for it. How do you calculate this rate and keep it as high as possible?
We recently had the pleasure of sitting down with Marcel Petitpas, Co-Founder and CEO of Parakeeto, to unpick his surefire time-tracking framework for agencies. If you’re an agency leader who has ripped up your time-tracking methodology and thrown it out the proverbial window (let’s face it, who hasn’t?) then this blog is for you. Time-tracking is notoriously difficult to get right, but with Marcel’s guidance and the right tools in place, it really doesn’t have to be.
