Teams | Collaboration | Customer Service | Project Management

September 2023

How "Schedule Anywhere or Schedule Everywhere" Can Help Your Working Environment

Schedule anywhere, or schedule everywhere are two popular time management that can help your working environment. By allowing employees to access their schedules online, these flexibilities can help you save time and improve productivity. In this blog post, we’ll explore how remote scheduling works and how it can benefit your business.

The Power of Time Management Goals: How to Set Them and Achieve Success

Do you ever feel like there never seem enough hours in the day? Are you constantly trying to juggle competing tasks and obligations? It’s a common feeling, but it doesn’t have to stay that way! Setting time management goals can help you make the most of your time and reach success. This guide teaches how to set effective time management goals and achieve success. Let’s get started!

How to track Zendesk tickets with Service Level Agreements (SLAs) in real-time

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

We attempted to streamline our product roadmapping process... Here's what happened!

Planning—while crucial—often becomes one of the least enjoyable aspects of Product Development work. It can create a lot of unnecessary “process noise” without truly empowering teams. The main thing to focus on when you want to improve this is to support meaningful discussions between teams and larger business units (which, at Miro, we call “streams”). Our recent experiments have revolved around exploring this very concept.

Leveraging Advanced Analytics to Transform Insurance Customer Experience

Insurance industry is witnessing a significant transformation driven by advanced analytics. And with an increasing number of customers seeking personalized services and seamless experiences, insurers are under pressure to adapt. A recent study reveals that 68% of insurance customers expect their providers to offer tailored solutions, while 89% believe a smooth customer experience is crucial. Staying in sync with the transformation is a must for businesses in the insurance sector.

Integration benefits: Confluence and Jira Service Management | Atlassian

In this 5-minute video, we explore some of the benefits of integrating Confluence with Jira Service Management, and how using the two together can help your customers get the help they need faster. Come take a look at how you can enhance your support offerings when you bring every aspect of your work to the Atlassian suite! Use Confluence as a knowledge base to show helpful information to your customers, deflect common issues, and let your agents provide quick and reliable support.

The Best Tips to Get Hired in 2023

As we witness how tumultuous the work environment has become, many of us are setting our sights on new job opportunities. With the job market constantly evolving, it can be difficult to know exactly what steps to take to stand out from the competition and land that dream job. That’s why we’ve compiled a list of the best tips to help you get hired in 2023. From perfecting your resume to acing the interview, we’ve got you covered.

11 Tips from Virtual Companies on Building Remote Teams

A remote team is a group of professionals working from various geographic locations, primarily leveraging digital communication tools and platforms to collaborate and achieve common goals. Unlike traditional in-office teams, members of a remote team might never meet in person, bridging time zones, cultures, and spaces through technology.

10 Service Desk Automation Ideas You Need to Apply ASAP

Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore X InvGate Service Desk automation ideas in this video, and boost your support efficiency!

Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.