Teams | Collaboration | Customer Service | Project Management

September 2023

The Growth Mindset Strategy: A Blueprint for High-Level Management

Are you looking to take your business or team management to the next level? Do you want to challenge yourself to develop a strategy to motivate and engage your staff while producing maximum results? If so, then the growth mindset strategy is for you. This article provides an in-depth look into how this approach can help high-level managers get more out of their employees and explain why it works so effectively. With a growth mindset, everyone will feel happy and supported.

Product Roundup: What's new in Rocket.Chat 6.4

We are thrilled to announce that Rocket.Chat 6.4 is now live! This latest version is packed with a host of exciting new features and major enhancements that we believe our users will love. But we're not stopping there. We're already hard at work on the next version of Rocket.Chat, which we believe will be even better than the last. Keep checking this space for more updates on the upcoming version.

Boosting email conversion rates: Best practices and key metrics

The stats about email marketing ROI seem almost too good to be true: $36 for every $1 spent is a heck of a return. But results like those don’t happen simply by deciding to send a few sporadic marketing emails. They happen when you send the right emails to the right people at the right time, pushing them to the right outcomes.

6 of the best lean project management software

With a laser-like focus on eliminating waste through continuous improvement, it’s easy to see why lean project management has caught on even outside its manufacturing origins. Today, lean has become one of the leading styles of project management across software development, marketing, manufacturing, and more. Companies ranging from Intel to John Deere to Nike have implemented lean manufacturing and seen powerful results.

The principles of lean project management

Did you know that businesses waste $1 million every 20 seconds because of poor project performance? It’s a staggering number for sure, and for growth-focused agencies especially, it’s a statistic to avoid becoming a part of. That’s where lean thinking comes into play: to help agencies avoid waste and inefficiencies and keep projects more streamlined and profitable.

Disciplined Agile 101: Your comprehensive guide to DA

Does it ever feel like following an agile approach isn’t as, well, agile as it’s supposed to be? For all the advantages agile delivers, there are trade-offs. And sometimes, the framework ends up getting in the way of business agility. Some are turning to a hybrid approach in an effort to achieve better adaptability — and greater agility — throughout the delivery lifecycle. This hybrid approach is a scaled agile framework called Disciplined Agile.

Understanding the MOCHA method in project management

If you’ve tried RACI models for clarifying responsibilities in your marketing project management efforts, did you get the results you were hoping for? For some agencies, RACI delivers incredible clarity. But others find it a little underwhelming, vague, or even confusing. Divvying up project roles into four categories (responsible, accountable, consulted, and informed) is one way to bring clarity to a project.

Miro's new solution for Google Meet and Jamboard users: Introducing our app for Google Meet all-in-one devices

We’re working in lockstep with Google Workspace to build a robustly integrated and feature-rich visual workspace experience to help customers adopt Miro in hybrid environments, or as an alternative to whiteboarding in Jamboard. Bringing together the power of Google Workspace and Miro’s visual workspace for innovation ensures customers can seamlessly transition their work and can continue to create the next big thing.

Help My AI! presents: Zendesk

Trained on billions of real customer interactions, #ZendeskAI has saved over 35 years worth of support agent time since 2021. It works right out of the box, so businesses can provide personalized support to their customers from day one. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Top 6 Benefits of AI and Machine Learning to Boost Efficiency in the Workplace

In an era marked by rapid technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) stand out as monumental game-changers. These aren't just fleeting tech trends. They actually represent a major shift in how businesses operate today. Rewind a few decades, and the business world was a realm dominated by manual processes, often leading to inefficiencies, delays, and human errors.