Teams | Collaboration | Customer Service | Project Management

September 2023

The role of project management in startup success

Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.

10 excellent project management tools every startup should consider

In a startup, you deal with limited resources, tight deadlines, and high expectations. Not to mention, you’re often wearing multiple hats, from visionary leader to meticulous planner. So, how do you keep your ship steady and sailing towards your goals? By finding the right project management tools. These digital lifesavers are designed to make your life easier, helping you with project planning, task management, time tracking, and workflow automation.

An essential guide to client orientation

Pop quiz: How much of your agency’s revenue comes from clients? If you didn’t answer “all of it,” the percentage is still pretty high, right? (And if it’s not — well, we want to know your secret!) Without clients, an agency can’t continue to pay its people or keep the lights on. This reality isn’t lost on managers and CEOs, and if asked, just about every one of them will say their agency is customer-centric.

Setting the stage for success: How to welcome a new employee

For many, the first day on the job feels a lot like the first day at a new school: You don’t know anyone, have no idea where anything is, or who to turn to for help. There’s a definite warm relief when a friendly face takes you under their wing to show you around and make introductions. And whether you’re the new kid at school or the new person at the office, that sense of relief applies.

Strategies for successful project management in nonprofits

Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.

How to support collaboration in the Government and public sector in 2024

Today, we’re witnessing more collaboration than ever before. Technology has made it possible for people to collaborate on different sides of the globe on different projects. This is true not only for businesses and their distributed workforce, but also for scientists, physicians, and others that collaborate through international networks. We also see increased collaboration in the government and public sector compared to the past.

Outsourcing benefits: Cost savings and enhanced productivity

Ever felt swamped with tasks, wishing there were two of you to get everything done? If you’ve nodded in agreement, then you’re not alone. Modern businesses, from startups to large corporations, often find themselves spread thin, trying to juggle multiple responsibilities. There’s a growing solution that over 60% of US businesses are turning to: outsourcing.

AI for workforce management: Everything you need to know

The potential of AI has recently received a lot of attention in the field of workforce management. A new article or blog post on how AI is changing the way we work appears every day, making grand claims about increased productivity, accuracy, and a smarter workplace. But it can be challenging to distinguish fact from fantasy in the midst of all this excitement. So, what’s the real story behind AI in workforce management? How much of the hype is reflected in real-world applications?

October 2023 Version Update: Improved Collaboration with Clients

While gearing up for bigger fall releases, which will include a brand-new project view and revenue forecasting options, our focus is on smaller updates this month. Like simplifying the Stripe setup as a continuation of our recent mission to enhance client collaboration options, and doing some behind-the-scenes technical fixes to improve Scoro’s overall performance.

10 Best Note Taking Apps in 2023 (Free & Paid)

Whether you’re attending a lecture for coursework or a meeting to understand client requirements, one thing is common – you’re left to your means to process and retain large volumes of information. And unless you’re someone who can boast eidetic memory, using the best note taking apps can be a life-saving skill in classrooms and boardrooms alike. With a flood of note taking apps invading the markets, choosing one that serves your purpose can be challenging.

How to track Zendesk Service Level Agreement (SLA) metrics

For most Customer Support teams, keeping tabs on your Service Level Agreements (SLAs) is a huge priority. However, if you're using Zendesk, you might find that their standard reporting tools like Zendesk Explore don't always make it easy to see which tickets are about to breach their SLA, or how you are performing against your SLA targets in general.

Choosing secure collaboration for your enterprise business

Mattermost is a secure collaboration hub designed for technical and operations teams. Larger organizations with strict security, regulatory, and data control requirements want a collaboration platform that meets their needs. Mattermost Enterprise Edition is built for scalability and offers enhanced access controls and advanced functionality modern enterprises require. What type of organization uses Mattermost Enterprise Edition? What features are included in Mattermost Enterprise Edition?