Teams | Collaboration | Customer Service | Project Management

October 2023

How to optimize your tech stack for AI, according to marketing leaders

The market is flooded with shiny new AI tools, all promising to help teams “do more with less.” In the midst of that noise, marketing leaders are faced with a delicate balance: How can they update their tech stack safely, to reap the benefits of AI without putting marketing outcomes—and budget—at risk? This was a core theme at The Work Innovation Summit, Asana’s marquee event showcasing how AI can unlock human potential at work.

How To Create Effective Cybersecurity Policies

In today's hyper-connected world, where we live, work, and play online, cybersecurity awareness isn't just a buzzword; it's a digital survival skill. In this video, our Freshworks infosec experts Navapriya Mohankumar and Ramya Subramanian guide you with insightful tips to create a clear, easy-to-understand, and measurable cybersecurity policy. As simple as enjoying a pizza 🍕🛡️🔒

5 most secure video conferencing apps for privacy-conscious organizations

Secure video conferencing is a crucial tool for organizations striving to communicate effectively without the fear of data breaches and malicious cybercrime attempts. The recent shift towards remote work has underscored the critical need for secure digital meetings. However, this reliance unveils several privacy challenges: According to research, 97% of IT professionals are concerned about video conferencing privacy and data protection, with 92% aware of existing security vulnerabilities.

Everything you've wanted to know about transforming culture with Brian Brockman

This episode features an interview with Brian Brockman, VP of Communications, US & Canada at Nissan Motor Corporation. In this episode, Amanda sits down with Brian to discuss transforming work culture, crafting an equitable employee experience, and how internal and external communications can flow together.

How to Safeguard Your Hybrid Workplace from Cyber Threats

With the rise of hybrid work, businesses face unique cybersecurity challenges. Discover how to prevent potential vulnerabilities and safeguard your hybrid workplace from cyber threats by implementing robust security solutions and using remote employee monitoring software.

35+ years in the BPO sector - Matt Rocco on overcoming challenges and pioneering in India

Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey. He talks about how the company's focus on culture and servant leadership had a transformative impact on its performance and workforce. .

10 Best Practices for Client Relationship Management

Client relationship building is the lynchpin of business growth and sustenance. It is the harbinger of rewarding customer experiences, meaningful interactions, customer loyalty, brand credibility, and improved reputation. As such, it comes as no surprise that 73% of business leaders attribute client relationship management as a direct link to success.

Employee engagement analytics: What and how to measure

Employee engagement analytics is the practice of measuring and evaluating the employee experience. With these actionable insights, you can assess employee well-being and uncover how satisfied your team actually is at work. Why is measuring employee engagement so crucial for your team? Positive engagement metrics often correlate with low employee turnover rates and high productivity rates—both of which can benefit your business.

MS Teams Unbundled: Why Now Is The Right Time To Move To a Secure Collaboration Tool

In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.

Mental Blocks Report: How to help teams get unstuck

Do you ever feel overwhelmed when you see a flashing cursor on a blank screen? Or you have so many ideas for a project that you don’t know where to begin? Or perhaps you simply can’t find the information needed to finish the task at hand? A mental block — the feeling of being stuck and unable to move forward with a task or project — is a common part of work that nearly everyone experiences.

Ready to stop the meeting madness? Miro can help

Time is a scarce resource. No amount of money can buy an extra hour in the day or reclaim an hour of wasted time. Yet, too many of us today aren’t managing where or how we invest this resource responsibly, as we would our finances. In fact, many people regularly stare down impenetrable blocks of back-to-back meetings or double-booked time slots in their calendars.