Are there times when you feel like your Customer Service team is under appreciated for the work you do? Perhaps your team members have spoken openly about not getting the credit they deserve. Sadly, it’s not uncommon for Customer Service teams to feel like they’re working extremely hard without getting the same recognition that others parts of the business do. *Cough cough* Sales. *Cough cough* Marketing. *Cough*. On one level, you could write it off as paranoia.

In our dynamic business world, enterprises face a number of complex challenges when it comes to supporting effective teamwork, ensuring data security, and staying compliant with ever-evolving regulations. As organizations continue to grow, so do their demands for efficient collaboration tools that can seamlessly adapt to changing requirements and scale effortlessly.

Nowadays, virtual spaces are the primary medium for interaction — so the importance of collaborative work cannot be overstated. However, the shift to remote work poses unique challenges for HR managers. Adapting to the digital era requires more than just embracing technology, it demands innovative strategies to ensure teams stay connected, aligned, and engaged. In this article, we’ll explore 9 steps managers can follow to enhance collaborative work in remote teams.

More than any other software tool you’ll find, Craft.io can help your organization centralize your product content companywide in a seamless, end-to-end environment. The native Craft.io platform provides intuitive tools that connect roadmapping, backlog management, prioritization, feedback analysis, dependencies management, capacity planning, and other key workflows.

In today’s complicated business environment time and resources are limited. Organizations must use innovative ways to maximize their work efficiency. This is where they need workforce management software. In this blog, we will explore what workforce management solution is. Why it is important for today’s businesses and how DeskTrack’s Workforce management tool can help one better their business. We will also look into the key benefits of workforce management software.

Increasing productivity improves cost efficiency. The more productive your people are, and the more repeatable the processes underpinning that productivity, the more costs stay under control while revenue rises. This is because ‘productivity’ is greater than the sum of its parts – those parts being broadly categorized into ‘people’ and ‘performance’.

SMS is the most reliable and highly-read notification channel, making it a popular choice for developers who want their systems to send notifications to their users. If you’ve got an application that needs to send out short, important, time-sensitive messages, you should consider integrating an SMS API into your system to help you handle this. In this article, we explain how to choose the right SMS API provider for your needs.

Navigating downsizing is a challenging task that even tech giants such as Meta, Google, Amazon, and Microsoft have recently faced due to broader economic challenges. In 2023, numerous global corporations, including Disney, IBM, BlackRock, and Salesforce, announced significant layoffs, with the technology sector taking a substantial hit. To mitigate the impact of downsizing on employee productivity, companies have turned to Employee Productivity Tools.

Our November update is here to spice up your fall in half a dozen different ways. From a revamped project view to some light revenue forecasting magic to more serious custom field access control – there’s something here for everyone.

Whether you’re just starting with employee monitoring or have been using it for a long time, these tips will help you out.

Do you want to take your business one step closer to perfectionism? Learn why time tracking might be a way to go.