Teams | Collaboration | Customer Service | Project Management

October 2023

The IT dilemma: Balancing data privacy and personalisation in customer experience

Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanise their customer relationships. Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose.

Unlocking Agent Productivity with Generative AI | Freshworks

Generative AI is not only making life easier for customers who want quick answers to their questions, it’s making life easier for the agents who are dedicated to delivering a top-notch customer experience. See how generative AI is being used to help support teams respond faster, boost productivity, and save time. And be sure to check out how AI can be your personal productivity amplifier in our free guide to unlocking the power of AI for customer support.

Toast messages, their use cases, and examples

In-app messages are becoming increasingly popular as a method for products to communicate with their users. The tools for sending those messages are maturing and certain standards are becoming expected for specific types of messaging. One such standard is the toast message, a short-lived note that gives the user some feedback or direction.

Designated Time Off for Learning: The Nuances of a Proactive Corporate Strategy

Explore the complexities and debates surrounding Slack's new 40-hour mandatory training initiative. Uncover strategies for making employee development more effective and engaging. Discover how remote screen monitoring software can help ease the process.

5 innovation templates for out-of-this-world thinking

From the moon landing to the Mars rovers to the International Space Station, space agency teams are some of the best at coming up with innovations that are quite literally out of this world. While you and your own team might not be fueling rockets or launching satellites, you can still adopt creative strategies used by the brilliant brains at NASA and beyond — starting with these templates.

What's New: What we launched in October

Even if you don’t celebrate Halloween or go trick-or-treating, you’ll be thrilled to know that we still have some treats in store in this month’s update. A big one is you can now watch on-demand highlights from Distributed 23, our annual community event. Check out product announcements plus tips and demos from leading experts.

Intranet implementation made simple: Choose an intranet that saves IT time and resources

Tightening budgets are making it more imperative than ever to choose an intranet solution that is easy to deploy and maintain, thereby preserving and optimizing your IT resources. Streamlined intranet implementation can save money, time and frustration for IT and beyond.

Importance of Collaboration Tools For Students

Today's education continues to undergo a period of significant changes. Students and teachers are no longer confined to the physical boundaries of schools. As well as university classrooms. Information technologies have opened up endless possibilities. They allow collaboration and learning regardless of the location of the educational stakeholders. All this is possible thanks to a variety of innovative tools.

Ethical Approach To Boosting Remote Productivity

Our work has undergone a profound transformation in a rapidly evolving work landscape. With 28.2% of employees now embracing a hybrid work model and projections suggesting that 32.6 million Americans will work remotely by 2025, it’s clear that remote work is here to stay. While the shift towards remote work offers flexibility and convenience, it raises a pressing concern: How can we boost remote productivity ethically?

Ultimate Guide to Employee Tracking Apps: Time Management, Geotracking & User Reviews 2023

Keeping a close eye on employee performance has become more important than ever. With the rise of flexible schedules and remote work, the need for effective employee tracking tools has grown exponentially. Employee tracking apps come in various forms to address specific aspects of workforce management. Time management apps help companies monitor how employees allocate their time, ensuring tasks are completed efficiently.

8 Best Simple Project Management Software To Use

When it comes to choosing the best project management software, people often ignore one of the most important aspects: the learning curve. Choosing a simple project management software is really important. Why? Because If the tool is not easy to use and learn, low adoption rates will affect usage and productivity. In this guide, we will cover 8 free simple project management software you can consider in terms of the learning curve and user-friendliness. Let’s go!