Teams | Collaboration | Customer Service | Project Management

October 2023

Understanding process management: The key to organizational efficiency

Project managers shoulder lots of responsibility. Keeping the team productive, addressing problems, creating solutions, and fostering collaboration are all items that land on their plate. So is process management. If processes are ill-managed, the entire project pays the price. Communication can break down, accountability can decrease, errors can increase, and milestones can go unmet. If this scenario gives you indigestion, you’re not alone.

Mastering Employee Monitoring: An All-encompassing Guide to Tools, Techniques, and Best Practices

Employee monitoring has long been an argumentative issue in the workplace, but the numbers don’t lie: Organizations that track their team’s internet use through employee monitoring see a 33% increase in productivity in just one month. Did you know that many of us lose nearly a whole day each week to activities that aren’t work-related? Studies reveal this amounts to about 8 hours weekly, not counting lunch breaks or other necessary pauses.

What Should Experts Do for Full-Time Equivalent Employee Hours Calculation?

FTE is essential for understanding employee hours and resource allocation. It plays a key role in budgeting, benefits administration, and legal compliance. Full-time equivalent helps forecast workforce needs, ensures legal compliance, and may even impact tax credits. It delves into the complexities of employee workload assessment and its impact on organizational efficiency.This blog is a comprehensive guide to Full-Time Equivalent (FTE), a vital metric in workforce management.

Why is real-time reporting so important for Customer Support teams?

As a Customer Support leader you know that reporting on your team's KPIs is a crucial part of maintaining excellent standards in customer service. For many Support teams, reporting usually takes the form of a weekly or monthly update, which helps you reflect on what is and isn't working, so you can focus your efforts in the future. But should your reporting go one step further? Should you also be utilizing the power of real-time data?

Intranet ROI: Guide to measuring hard and soft returns

Tightening budgets mean it’s more important than ever for internal comms, IT and other intranet stakeholders to measure intranet ROI. Proving a strong return on investment will help convince budget-holders to devote the resources needed to keep your intranet in tip-top shape — or replace it with a stronger solution.

Employee Monitoring Software- Workstatus

Discover the ultimate solution to eliminate time wasters from work processes with Workstatus! Say goodbye to wasted hours and hello to increased efficiency. Track attendance Monitor productivity Active screenshots App & Website monitoring Receive real-time alerts Idle time tracker Join thousands of businesses already building productive workplaces with Workstatus Say hello to productivity and bid farewell to time theft!

Improving Trace Data For Azure Virtual Desktop

The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when an end-user calls up complaining of poor Azure Virtual Desktop performance. The following information should help improve the collection of network traces and trace data, which will aid in diagnosing Virtual Desktop Infrastructure connectivity.

10 Work Innovation Summit takeaways to unlock AI's potential

For many of us, the way we work is broken. But the combined power of humans and AI offers a potential solution. At The Work Innovation Summit, we explored the potential for AI to transform the way we work. The event highlighted the magic that unfolds when AI—rather than adding to the work pile—alleviates repetitive tasks and allows humans to channel their ingenuity, empathy, and passion into purposeful, meaningful work.