Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Time Tracking, Timesheets and related technologies.

Poor Field Visibility Could Cost You $50K | #Workstatus

Poor jobsite visibility can cost businesses up to $50,000 per year. Not because employees aren't working. Because managers lack the tools to verify where work is happening. That's why leading field teams use: GPS verification Geofenced attendance Route & mileage tracking Real-time crew visibility This video breaks down how Workstatus helps field businesses track, verify, and manage work with confidence.

How Productivity Intelligence Reduces Project Overruns

Project overruns remain one of the biggest challenges for service businesses. A project may appear to be running smoothly for months before delivery starts slipping. This is a common challenge faced by service businesses. Projects begin with realistic budgets, planned timelines, and carefully allocated resources. Yet many still end up delayed, over budget, or less profitable than expected. According to the Project Management Institute (PMI), 43% of projects exceed their original budgets.

Aux Time Explained: What It Is, How to Calculate It, and How to Reduce It

Aux time is one of those metrics that every contact center tracks but relatively few manage with precision. The number sits in dashboards, gets flagged during reviews, and shows up in WFM reports. But without a clear picture of what is driving it, aux time stays a symptom rather than a signal. This guide covers the definition, the formula, the benchmarks, the causes, and the practical steps you can take to get it under control.

Workstatus Updates v6.17: Resource Utilization, Client Portal Phase 2 & Smarter Project Workflows

Your projects are moving. Your teams are working. But do you have complete visibility into resource utilization, client collaboration, and project execution? In this release, Workstatus introduces powerful new capabilities designed to help organizations improve planning, collaboration, and operational visibility. In this video, you'll see: Whether you're managing projects, resources, clients, or operations, these updates help teams make better decisions, improve collaboration, and stay aligned across every stage of delivery.

Why Employee Monitoring Fails to Solve the 30% Margin Leakage Problem?

Have you ever given a thought to why project margins keep reducing even when everyone is busy? This is because being busy doesn’t guarantee equal results. Employee monitoring can tell you who is working and for how long, but it fails to tell where time, effort, and profits are being lost. In this blog, you’ll explore why employee monitoring fails to solve the 30% margin leakage problem and how service businesses should switch to productivity intelligence instead. Let’s go!!

Automated time tracking: how it works and why your team needs it

Every professional services team I've been part of has had the same argument at some point: "Why aren't timesheets getting done?" Before I joined Teamwork.com, I spent years managing delivery for agency teams. The answer was always the same. Manual time tracking is painful, so people avoid it. Automated time tracking fixes the root cause by removing the manual work entirely. This guide breaks down how it works, what methods are available, and how to choose an approach that actually sticks with your team.