Teams | Collaboration | Customer Service | Project Management

December 2020

AI Customer Service Case Study - Featuring Lingokids

An interview with the customer service team at Lingokids. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Artificial Intelligence vs Machine Learning in Technology

‍As children we believed in magic, imagined, and a fantasy where robots would one day follow our commands, undertaking our most meager tasks and even help with our homework at the push of a button! But sadly it always seemed that these beliefs, along with the idea of self-driven aero cars and jetpacks, belonged in a future beyond our imagination or in a Hollywood Sci-fi. Would we ever get to experience the future in our lifetime?

Ethical artificial intelligence: the most important movement you've never heard of

Fake news spreads six times faster than factual news. The algorithms built into social media software, in an effort to hold our attention, feed us information that triggers the basest instincts of our complex psychologies. These are some of the starkest realities exposed in the Netflix documentary “The Social Dilemma.” Holding our attention is what the robot (if you will) was programmed to do. And it’s doing its job really, really well.