Businesses are always called to keep up with the latest trends in today’s fast-paced world, ensuring exceptional customer service. Incorporating AI in customer service has become a necessity, not just an option. AI customer service solutions are revolutionizing the way businesses handle customer support and enhancing the overall customer service experience. Vivantio’s CEO, Greg Rich, highlights the transformative role of AI.

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).

AI tools are everywhere. You’ve got at least one shining, popular tool for every use-case imaginable—whether it’s writing content, designing, creating videos, managing projects, and so on. But with too many choices comes decision fatigue. Let’s make things easier for you.

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.

Operations leaders are at the forefront of driving innovation and fostering long-term growth. With the ever-changing business environment and current emerging technologies, it's crucial that they also stay ahead of AI in the workplace. The Work Innovation Lab, a think tank by Asana, conducted research and found that operations leaders are AI realists—they see the technology’s vast potential and acknowledge its complexities.