Teams | Collaboration | Customer Service | Project Management

workativ

AI agent for employee self-service: A complete guide

Apr 6, 2026 By Deepa Majumder In Workativ
Employees struggling to find FAQs isn’t a new and unfamiliar HR situation. For as long as ever, employees have wanted instant, conversational support, not slow portals or ticket queues. But things remain the same even after AI chatbots for employee self-service were deployed for repetitive employee queries, from leave requests to password resets.
Read Post
atlassian

What actually changes when AI joins your research process

Apr 3, 2026 By Christopher Cheung In Atlassian
If you’re a PM or PMM, your research cycle probably looks something like this: We recently ran this entire cycle completely asynchronously in a single afternoon, and ended up with an interactive, stakeholder-ready research report. It was all about changing how we spent our time and seeing what actually changes when AI is part of the whole research workflow, from raw interviews to a report that stakeholders will read and trust.
Read Post

Zendesk CX Trends 2026: Lead in the AI era with contextual intelligence

Apr 3, 2026 By Zendesk In Zendesk
AI promised better CX — but 83% of consumers still expect more. Contextual intelligence is the missing link that lets teams deliver smarter, faster, and more meaningful experiences. In this video, we unpack the five trends shaping CX in 2026 and show how contextual intelligence helps you: Watch to learn how to lead in the AI era and start applying contextual intelligence in your organization today.
View Video

How to Set Up an HR AI Chatbot in Under 10 Minutes Step by Step Demo| #AIAgent #AIforHR #AIchatbot

Apr 2, 2026 By Workativ In Workativ
What if you could build a fully functional HR AI chatbot… in under 10 minutes? In this video, I’ll show you how to create an HR AI Agent using your own knowledge base no coding, no complexity. From setting up the basics to connecting your data and launching your chatbot, everything is done step-by-step. This isn’t just a chatbot that answers questions. This is AI for HR that can understand your company policies and take real action.
View Video

Automating Engineering Workflows: How Miro uses MCP & AI Agents

Apr 1, 2026 By Miro In Miro
In this webinar, the Miro team explores how the Model Context Protocol (MCP) allows models to move beyond answering questions to performing complex tasks like cooking up code, diagrams, and documentation directly within Miro. We walk through efficiency gains created by using our own MCP Server internally. We cover using it for security reviews, PR Reviews, logs tracing, and building slide decks for leadership presentations.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.