The Hidden Burnout Risk in Every AI Deployment (and How to Spot It Before Someone Quits)
AI automation is burning out your best people without showing up on any dashboard. Here's how a workforce baseline catches it early.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Agentic Analytics: Analyst Copilot
Leaders can see when something's wrong, but understanding why means waiting on analysts. Agentic Analytics changes that. At the center is Analyst Copilot, an always-on AI analytics assistant powered by Context Graph, the system of compounding intelligence that gets smarter with every analysis. See how to go from question to decision in minutes. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Agentic Analytics: Dataset builder
See how Zendesk's Dataset Builder puts enterprise-grade data modeling in the hands of your service team, no SQL required. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Agentic Analytics: Analytical Apps
See how Analyst Copilot and prebuilt Analytical Apps give your service team instant, AI-powered insights, without waiting on a data team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Stop Making Customers Repeat Themselves: How AI Augmentation Transforms Contact Center Routing
Contact centers that close the gap between what business systems know and what agents know at the moment of pickup see measurable results fast. Caroline Howick, Team Manager for Pensions at Kent County Council, reports that Luware Nimbus boosted answer rates by 44% and cut wait times to just 30 seconds after deployment. That outcome reflects what happens when routing is intelligent and agents arrive at every call already informed.
Slack is where AI works
People, teams, and AI agents are all showing up to the same place for work — Slack. And it's companies like OpenAI, Anthropic, Notion and Vercel who are leading the way.
Admin Copilot: The only proactive AI assistant built for admins | What's New
Admin Copilot helps Zendesk admins proactively improve support operations with AI-powered insights, recommendations, and configuration conversations. Spot risks before they escalate, identify workflow inefficiencies, and safely make configuration changes with previews and approvals built in. Admin Copilot combines weekly performance insights with a conversational assistant to help admins continuously optimize their Zendesk setup.
Stop counting who uses AI. Start finding who's transforming with it.
Over the last two years, every people leader I know has been chasing the same number: what percent of our employees are using AI? It’s the wrong metric. At Atlassian, we learned this through firsthand experience. We’ve gone through three evolutions of how we measure employee AI adoption, and each time we changed the metrics we learned something telling about what the old numbers were hiding. Those shifts have changed how we hire, develop, and bet on talent.
How We Cut up to 80% of Engineering "Chores" Using AI Agents in Jira
Our Jira engineering team was spending more time than we’d like focused on KTLO (keeping the lights on) tasks – the small, but important maintenance tasks nobody wants to spend time on. This includes work like cleaning up old feature flags, chasing flaky tests, fixing identified vulnerabilities, addressing accessibility issues, and chipping away at a long tail of bugs.
The AI police arrive in August. Is your company ready?
States, countries, and the EU have been developing AI regulations—this summer they begin enforcement.