Teams | Collaboration | Customer Service | Project Management

Most AI rollouts scale faster than the workflows beneath them. Use this 7-step AI adoption framework for enterprises to audit absorption, risk, and ROI.

Shadow AI is the unsanctioned use of AI tools at work. Learn what drives it, why bans backfire, and how to audit it without losing the upside.

In healthcare, finance, and legal work, AI use must be sanctioned, traceable, and reviewable. See how to approach auditing AI in regulated workflows.

AI spend is rising; measurable returns aren’t. Here’s what a CFO should know about auditing AI ROI and tracking true AI transformation.

Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI.

Internal communicators don’t need more tools. We need fewer handoffs, less chaos, and more space to do the work that requires our superpowers of context, clarity, and judgment. Internal communications professionals understand the exhausting effort of balancing daily chaos. You might find yourself running three campaigns simultaneously, announcing a critical leadership transition, updating your hybrid work policy, and preparing for a quarterly town hall all at once.

Tracking token usage won’t help you understand where AI is adding to bottom-line results. Move toward true agentic implementation by measuring what matters.

Built on Anthropic’s Claude Managed Agents infrastructure, Claude Agent for Jira lets you assign work items directly to Claude. Your agent’s work now sits in Jira alongside everything else: tracked in your project, visible in workflows, and connected to the goals it’s helping ship. The agent automatically processes the work item context, implements the required changes in a secure sandbox, and opens a draft pull request for your review.

Think about the five apps you can’t do your job without. Now count how many of them talk to each other. If you’re in sales, your deals live in one tool, your contracts in another, your decks in a third. If you’re an engineer, your tickets, your incidents and your code reviews are three different tabs. Every one of those apps got an AI assistant this year. None of them got any closer together.