Teams | Collaboration | Customer Service | Project Management

Inside Reddit's IT playbook: Building for scale and AI-readiness

The learnings are based on our recent webinar, “Inside Reddit’s IT playbook for AI and scale”. Check out this session and other conversations with customers on-demand. When Reddit grew from fewer than 400 people before 2020 to roughly 4,000 globally distributed employees today, it wasn’t just their headcount that changed. The mandate for IT changed with it.

Canvas 26: Teamwork AI-mplified

Join us for Canvas 26 — Miro's global event on collaborative AI for teams and leaders. AI makes everyone a builder. But building the right thing? That takes teams working together. At Canvas 26, learn from the organizations already bringing teams and AI together to solve complex problems — and leave with scalable workflows, actionable strategies, and the insights that actually change how work gets done.

How Asana scales one idea into a full content engine with AI

Stephanie Bui, content marketing strategy lead at Asana, used to think about her role in straightforward terms: managing content calendars, overseeing assets, and running a team. That framing worked when each idea lived in one or two places, like a gated asset or a blog post. The work started with one strong idea and ended when it shipped. AI changed all of that. A single idea ending at one asset was no longer enough. "AI raised expectations," says Steph.

Procedure recommendations: Get AI-generated procedures based on your ticket data | What's New

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues. Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Best Digital Tools to Successfully Run a Remote AI Company

Remote work has completely changed how modern AI companies operate. Today, many AI startups and tech businesses manage distributed teams across different cities and countries while maintaining high productivity and steady growth. Remote employees often work more efficiently, enjoy better flexibility, and help businesses reduce office-related costs. However, running a remote AI company is not always simple.

How customers are using Confluence Agents to turn knowledge into action

Since we first launched custom agents in May of 2024, we’ve seen teams use Rovo to build agents in Confluence that help them accomplish everything from turning customer feedback into PRDs to maintaining consistency across large sets of data and processes. And agents are getting even more popular, with over 5M invocations of agents every month. They take the foundation of knowledge that lives in Confluence, and act on it, saving customers over 200K hours in February alone.

I Let an AI Audit My Product. It Found 33 Bugs.

33 design bugs. One AI prompt. Zero user tests. In this video, Mathias Davidsen: GM of Prototypes at Miro, walks through three AI workflows changing how products get built, validated, and shipped. Whether you're a product manager, designer, or engineer, this is how AI is starting to replace weeks of prototyping work in a single afternoon, without breaking your design system or losing user context. What's the worst usability bug an AI has caught in something you shipped? Drop it in the comments, we read every one.

How AI can improve project profitability and team efficiency

Every agency owner or operations leader I've talked to has the same complaint. They know AI could help their business, but they can't connect the hype to their P&L. The conversation is always about "efficiency" and "productivity" in abstract terms, never about the number that actually matters: profit per project. This guide bridges that gap.