Teams | Collaboration | Customer Service | Project Management

Tracking 15 pieces of content across 5 channels in a spreadsheet while chasing approvals in Slack is no way to do strategy. See how Asana's Content Strategist AI Teammate took over the pipeline—so the focus could go back to the work that actually matters. Chapters.

Processing 300 luxury garments a day means one knowledge gap can be an expensive mistake. See how Washmen built a network of Asana AI Teammates—each with one job—to turn years of operational expertise into something the entire team can use every single day. Chapters.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Leandro Barreto didn't set out to build a company. He set out to help his son. As a solo founder, Leandro built Epilog, an epilepsy tracking app, almost entirely with Miro as his AI product copilot. He started with sticky notes and a rough idea on a Miro board, then connected Miro MCP directly to his IDE so his AI coding assistant could pull the data model straight off the board. From there, the same AI reviewed the architecture like a solution architect, caught duplicated data and missing entities, and turned the fixes into a 22-item project roadmap.

Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.