Teams | Collaboration | Customer Service | Project Management

A conversation with Freshworks Chief Product Officer Srini Raghavan.

The fundamentals of internal communications haven't changed. Employees need clarity, context, and trust. But the environment around those fundamentals has shifted considerably. For many IC teams, the gap between what’s expected of them and what they’re equipped to deliver has only increased.

Operations teams are drowning in work that shouldn't require a human brain. Status updates. Resource shuffling. Chasing down project data that lives in six different tools. I spent years managing client delivery for agency teams before joining Teamwork.com, and the pattern I kept seeing was the same: smart people spending their best hours on administrative work instead of strategy. Now, with the emergence of practical AI and automation, we finally have the tools to do something about it.

Claude Cowork isn't another chatbot you paste tasks into. It's a desktop AI agent that sits on your computer and connects directly to the tools you already use, including Teamwork.com. The difference matters more than most teams realize. When your AI can pull live project data, flag overdue milestones, and draft client reports without you copy-pasting context, you stop treating AI as a side tool and start treating it as a coworker.

Mobile apps in 2026 are moving beyond static screens and basic forms. Users expect apps that anticipate needs, understand input, and adapt in real time. React Native combined with AI provides a clear path to build cross-platform apps that feel smart and responsive on both iOS and Android.