Teams | Collaboration | Customer Service | Project Management

March 2024

workativ

How to Choose the Right AI Vendor for your Enterprise

Mar 29, 2024 By Deepa Majumder In Workativ
The emergence of Generative AI pushes for rapid adoption of AI like no other technological innovations in recent times. Everyone wants to use Generative AI for its reasoning, logic, and problem-solving skills independent of human oversight. The wave of opportunities Generative AI brings is clear evidence that AI or GenAI would take very little time to become mainstream. Companies want to train or build proprietary models for various business use cases.
Read Post
workativ

The Future of Contact Centers in Generative AI Era

Mar 29, 2024 By Deepa Majumder In Workativ
Does your contact center give you what you need to solve your customers’ problems or increase agent efficiency? A contact center with the traditional system can limit customers’ ability to find answers and solve problems autonomously while also adding to agents’ woes. Built on top of Generative AI, a contact center helps transform the customer service experience by making contact centers and their agents more efficient.
Read Post
time doctor

Can AI enhance both productivity and well-being?

Mar 28, 2024 By Time Doctor In Time Doctor
Artificial intelligence (AI) presents itself as a promising position in a world where technological breakthroughs are transforming every part of our lives. However, it’s important to take a moment to reflect on the main goal of these advancements in the midst of the excitement surrounding higher productivity. Should AI not only increase our output but also improve our quality of life?
Read Post
onedesk

Use AI to Improve Customer Support

Mar 27, 2024 By Erin Richardson In OneDesk
Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of how AI can be used in their industry. For instance, AI can be used for customer support by integrating it into ticketing and chat features. If you’re not already sold on the idea of using AI, let’s consider some of the uses and benefits of using AI for customer support processes.
Read Post

How #AI can improve customer service #shorts

Mar 26, 2024 By Zendesk In Zendesk
💡 Busy business owners know that maximizing efficiency in the digital age is key. That's why Sherrell Dorsey turns to #GenAI to keep things running smoothly, no matter where her work takes her. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
View Video
m-files

Embracing Change: Fusing AI and Workflow Automation

Mar 22, 2024 By M-Files In M-Files
Knowledge workers, hired for their creativity and high level critical thinking, currently find themselves losing time to routine tasks. With 41% of their day devoted to these activities, the global workforce is in dire need of a solution that frees knowledge workers from mundane, time-consuming tasks. This is where artificial intelligence (AI) and workflow automation shine.
Read Post
m-files

Will Artificial Intelligence Eliminate Knowledge Work?

Mar 21, 2024 By M-Files In M-Files
Artificial intelligence (AI) is rapidly advancing and significantly changing many industries such as energy, oil and gas and manufacturing. Industry professionals have estimated that AI will impact approximately 300 million jobs worldwide. The digital transformation of the workforce offers many benefits, but it leaves open a disruptive question: Will AI replace knowledge work?
Read Post
m-files

Ville Somppi of M-Files on Artificial Intelligence, Knowledge Work, and Structured vs. Unstructured Data

Mar 21, 2024 By M-Files In M-Files
Artificial intelligence (AI) is transforming knowledge work every day as every new innovation evolves faster and faster. We sat down with Ville Somppi, Vice President of Industry Solutions at M-Files, to chat about these changes, what they mean for the future of knowledge workers, and whether (or how) AI will help organizations bridge the gap between structured and unstructured data.
Read Post
asana

Asana Launches a New Suite of Intelligent Tools for the CIO

Mar 19, 2024 By Asana In Asana
Asana's State of IT research reveals 77% of IT leaders feel responsible for leading AI transformation within their organisation. Deeper integrations with Microsoft 365, AI-powered reporting, and enhanced workflow capabilities all with safeguards and controls help CIOs build the right foundation for AI to drive greater ROI.
Read Post

How to use Zendesk AI to optimize your customer experience operations

Mar 19, 2024 By Zendesk In Zendesk
🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
View Video
InvGate

7 Ideas to Use AI in The Service Desk

Mar 19, 2024 By Marina Lammertyn In InvGate
The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.
Read Post
teamwork

Introducing the Teamwork.com AI assistant, a new way to work smarter

Mar 19, 2024 By Jordan Wellin In Teamwork
You’ve got a new team member! They’re a hard worker who doesn’t mind doing repetitive grunt work, a great sounding board for ideas, a brainstorm buddy, a lightning-fast writer of blogs and social posts, and a smart editor. And they’re an AI. That's right, the Teamwork.com AI assistant is here to help you do better, more creative work for your clients at the press of a button. Fewer redundancies, less manual labor, higher quality writing.
Read Post
time doctor

AI boosts productivity for 29% of Americans

Mar 14, 2024 By Time Doctor In Time Doctor
Generative AI has emerged as a significant player in an era of rapidly evolving technology, offering unheard-of increases in productivity across a wide range of industries. However, there are hazards associated with this innovation, especially with “Shadow AI,” when employees utilize ChatGPT and other generative AI technologies in ways that can violate business data security laws.
Read Post
wanywhere

Insider Risks vs Insider Threats - Understanding the Difference and Leveraging AI Security Solutions

Mar 14, 2024 By wAnywhere In wAnywhere
The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.
Read Post

Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
View Video
onedesk

Introducing: Odie OneDesk's AI Assistant

Mar 6, 2024 By Erin Richardson In OneDesk
The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.
Read Post
wanywhere

AI in the workplace - Boost compliance governance in data sensitive environments

Mar 5, 2024 By wAnywhere In wAnywhere
The importance of AI is expanding across businesses and use cases. The emerging role of artificial intelligence is benefiting today’s digital-first businesses in ensuring compliance for data-sensitive roles handling information-critical operations. How AI in the workplace is enabling concerned organizations to strengthen security posture, let’s explore.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.