Teams | Collaboration | Customer Service | Project Management

Luware Introduces NimbusOne Client Following Microsoft Unify Certification

Luware Nimbus is Luware's cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has certified Luware Nimbus for Unify, the integration model behind the new client. Luware is one of 10 organizations worldwide with this certification. Real-time AI transcribes and summarizes calls as they happen, so notes are ready when the call ends.

IPC Expands Compliance and Recording Capabilities With Strategic Partnership With Luware

IPC Systems announces strategic partnership with Luware that expands access to Luware Recording, a cloud-based compliance recording platform for financial institutions. The collaboration adds a new layer of capture, retention, and supervisory support across all voice and collaboration environments, helping firms modernize communications without compromising regulatory oversight.

Asana Unveils Operating System for Human-Agent Teams

Agentic Work Management solves the AI productivity gap; Organizations can run critical work with humans and agents on the same plan, with the same context, under the same governance. Asana announces next generation AI Teammates purpose-built for industries and Asana Dash, an AI Chief of Staff for every user that knows your individual goals, priorities and what needs your attention. New apps coming soon: Asana Service Management for IT, Command by Asana for Builders, and Asana Client Management for Professional Services.