Teams | Collaboration | Customer Service | Project Management

Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.

Nearly 80 percent of university IT teams to focus on customer experience over next twelve months

Brand new helpdesk experience focuses on delivering modern, agile customer support

SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.