Many outsourcing firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance and employers benefitted from reduced operational costs and increased access to a global talent pool. But can the outsourcing industry maintain employee productivity and client service quality while working remotely?
The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model. Realizing how it posed no evident threat to employee productivity, the outsourcing sector joined the league of remote companies too. While evaluating remote work benefits, numerous studies found that remote workers may have increased productivity and greater job satisfaction.
Far away we left the notion that mothers can’t handle a top-notch job position, which was a ridiculous premise considering moms can easily manage a hyperactive 3-year-old! Nevertheless, we know there isn’t a working mom or woman out there who doesn’t want to know the secrets to success. How can we be great mothers and still have thriving careers? It seems like an impossible task, but it’s not! In this blog post, we will discuss some of the best practices for working moms.
Asynchronous work has become increasingly popular recently, as it offers several benefits for employees and employers. For employees, asynchronous work improves work/life balance and allows greater flexibility in when and where work is performed. For employers, asynchronous work can help to reduce costs and increase productivity. As a result, many businesses are now offering hybrid working arrangements, allowing employees to work remotely and in the office.
Wondering whether providing equipment for remote workers is a good idea? This guide is for you. We have seen much of the world tentatively revert to traditional workspaces. However, some organizations have decided to permanently adopt hybrid workplaces – a working model combining remote and office work. This will essentially keep much of their workforce operating remotely, occasionally. Nevertheless, organizations with permanent remote or hybrid workforces must rethink workplace policy.
In an effort to better understand the impact of the pandemic on workplace productivity, Time Doctor teamed up with one of our major outsourcing clients in the Philippines to examine their data and uncover insights. We compared performance data from the two months prior to the pandemic to the two months following their transition to WFH to discover how remote work impacted agent behavior and affected productivity. Some surprising insights followed.
Remote working has been increasingly prevalent in recent years. However, it has further accelerated during this pandemic. The Owl Labs’ State of Remote Work 2021 report states that about 70% of full-time employees in the US have worked remotely. Many employers have begun adopting the hybrid work setup, meaning employees sometimes work from home and go to the office. Most employees find remote work effective for boosting productivity.
The COVID-19 pandemic ushered the world even further into the digital age. Companies in all industries had to adapt to remote working conditions with little time to prepare. This presented many challenges – communicating effectively with employees working from home, monitoring progress on key initiatives, ensuring deadlines are still met, continuing to grow as a company, and many more.
Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.
