Teams | Collaboration | Customer Service | Project Management

From zero to hero: Building Rovo agents

Learn to build Rovo agents with Jensen and Sherif, mastering strategies to create smarter, faster, and seamless agents. Discover best practices for defining use cases, designing action-driven workflows, and solving team problems without coding. Perfect for beginners and experts alike. Check out more exciting announcements and stories from Team '25 Europe online here: events.atlassian.com/teameurope.

The Complete Guide to AI for B2B Customer Support: Strategy, Implementation, and ROI

AI for B2B support is revolutionizing how customer success and support teams operate. While B2C customer service has dominated AI headlines, B2B customer support presents unique challenges and opportunities that require specialized approaches. Artificial intelligence for B2B support teams must handle complex, multi-stakeholder relationships, longer sales cycles, and technical product support—making the strategic implementation of AI in B2B customer service more critical than ever.

Slack reimagines work for Anthropic at the speed of AI

When you're making foundational decisions about the future of AI, you can't waste time searching for context. Anthropic uses Slack as the hub where almost every major decision is made. See how this transparency and integrated workflow — especially with Salesforce — fuels their rapid growth and helps them save and make millions.