Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

How to Use AI in Customer Messaging Workflows

See how AI can use customer context to personalize messages, route users through different paths, and generate structured outputs for downstream workflow steps. In this demo, we show how to add an AI step to a customer messaging workflow, use profile and event data as context, define the expected output, test the response, and use the result to personalize what happens next. What you’ll see.

Highlights: Founder keynote: Human-AI collaboration at scale | Team '26 | Atlassian

"It’s time to reimagine teamwork for the AI era. Join Atlassian leaders to hear how human-AI teams collaborating in one system of work will propel your entire organization forward. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

How teams are making recognition more meaningful

Recognition programs don’t lose relevance because companies stop caring. They become less effective when recognition happens in the wrong place, at the wrong time, or outside the flow of day‑to‑day work. A shout‑out buried in a Slack channel or an annual award that soon fades can turn recognition into background noise. In a recent webinar, three companies shared how they avoided those pitfalls and made recognition more relevant and lasting.

Best Stealth VPN for Secure Remote Teams: Obfuscation Protocols That Pass DPI

VPNs aren’t dying—they’re doubling. According to TechRadar, analysts forecast the business-VPN market to jump from $5.7 billion in 2024 to more than $10 billion by 2033, even as Zero Trust grabs headlines. Why the surge? Deep packet inspection (DPI) still slams the door on conventional VPN traffic, stranding remote workers behind hotel Wi-Fi, corporate firewalls, and national censorship. Teams need tunnels that blend in, not stand out.

Inside the Build: How Asana made subtasks easier to create

Subtasks are one of the most useful parts of Asana. They let you break a big task into smaller steps, assign pieces of work to different people, and track progress without losing sight of the bigger picture. But working with subtasks used to take a few extra steps. You'd leave your project view, open a task pane, and work from there. If you wanted to turn an existing task into a subtask, you had to open a menu, search for the parent task by name, and click through a few more steps to confirm.

Seamless encrypted history sharing arrives in Element

For years, end-to-end encryption (E2EE) has been the gold standard for digital privacy. But it has always come with a silent trade-off: when you add a new member to an encrypted chat, they arrive at a blank slate (as in, they can’t see conversation history). Any previous conversation - no matter how vital to their onboarding - remained locked away, accessible only to those who were already there.

How customers are using Confluence Agents to turn knowledge into action

Since we first launched custom agents in May of 2024, we’ve seen teams use Rovo to build agents in Confluence that help them accomplish everything from turning customer feedback into PRDs to maintaining consistency across large sets of data and processes. And agents are getting even more popular, with over 5M invocations of agents every month. They take the foundation of knowledge that lives in Confluence, and act on it, saving customers over 200K hours in February alone.