Teams | Collaboration | Customer Service | Project Management

IT asset management demo | Zendesk

May 20, 2026 By Zendesk In Zendesk
Zendesk IT Asset Management (ITAM) streamlines critical device workflows, from automating new hire onboarding to securing lost devices with remote-wipe protocols. It also empowers IT leaders to make data-driven inventory decisions by utilizing AI-powered insights to monitor fleet health and optimize budget reallocation. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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Transform your internal support with Zendesk AI Agents

May 20, 2026 By Zendesk In Zendesk
Discover how Zendesk employee service AI agents provide instant, departmental-wide support by delivering accurate answers from trusted knowledge sources while strictly enforcing data permissions. Streamlining employee requests and reducing repetitive tasks for support teams to create a more efficient workplace. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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geckoboard

How TechChoice uses Geckoboard to track sales performance and prove ROI

May 20, 2026 By Sam Gane In Geckoboard
When a senior executive asks for an ROI number, they don't always understand the complexity behind it. They just want the answer. For Eduardo Umaña, Business Operations Manager at TechChoice, getting to that answer used to mean hours of work stitching together data from different tools. Geckoboard changed that.
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nifty

Project Capacity Planning: How to Balance Workload Before Deadlines Slip

May 20, 2026 By Shiv Kapoor In Nifty
Timeline approved. Tasks are assigned. The team knows what needs to happen next. But then a designer gets pulled into another launch, a developer has three critical tasks due in the same week, the project manager realizes QA was never properly accounted for, and the deadline that once looked realistic starts to slip. Most deadline problems build quietly when teams commit to more work than they can realistically complete – that’s where project capacity planning comes in.
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teamwork

Key takeaways from our masterclass with Blair Enns: How to keep the work without slashing prices

May 20, 2026 By Jessica Ryan In Teamwork
Client budgets are tightening. AI is raising expectations. And many agencies and client service firms are hearing the same painful question: “Can’t this be done faster, cheaper, or in-house?” In our recent webinar with Blair Enns, founder of Win Without Pitching, and Julie Seymour, Head of Customer Success at Teamwork.com, we explored how firms can protect margins, keep valuable client work, and avoid racing to the bottom on price.
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onedesk

Expense Tracking with a PSA Tool

May 20, 2026 By Erin Richardson In OneDesk
Managing any business comes with a lot of moving parts. One of the most challenging is actively and accurately tracking profit and expenses. If you’re still using a messy stack of receipts or a disconnected spreadsheet to track what you spend, you’re likely losing money without even realizing it. Let’s dive into why tracking expenses directly inside a PSA tool is a total game-changer.
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Apploye

How to Implement Time Tracking in a Company the Right Way

May 20, 2026 By Apploye In Apploye
You announce time tracking apps to the team. Within a week, half your team is asking if they're being watched. Even worse, you see incomplete logs, and one person has logged eight hours of "project management" with no context. That's not a software problem. It's a rollout problem. Up next, you’ll know how to implement time tracking in a company without losing team trust. I’ll cover everything from writing your first policy to reviewing data that helps to implement.
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