Teams | Collaboration | Customer Service | Project Management

troop messenger

5 Best Live Chat Software for Businesses in 2026

May 18, 2026 By Apoorva Nayak In Troop Messenger
The year is 2026, and the digital landscape for businesses continues to evolve rapidly. Customer expectations are higher, response times are shorter, and competition is more intense than ever. In this environment, one technology has become central to how businesses communicate with customers: live chat software. What once felt like a convenience is now a core part of the customer experience. When visitors land on a website, they expect fast answers, clear guidance, and immediate assistance.
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troop messenger

Best Chatting Apps for Personal and Business Use in 2026

May 18, 2026 By Y Jagadeesh In Troop Messenger
When you want to talk to your friends or work with your team from another place the chatting app you use is really important. It can make things easier and more straightforward. If you pick the app it can be annoying and even cause problems with security. There are a lot of chatting apps you can choose from in 2026. You can find apps that are free and some that are really good for big companies. So it is very important to find the one that works best for you.
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geckoboard

The real-time business advantage - why data lag is a structural competitive disadvantage

May 18, 2026 By Ben Rees In Geckoboard
In 2024, MIT's Centre for Information Systems Research surveyed 259 companies, each averaging $10 billion in revenue, and asked a simple question: does being a real-time business actually matter? The answer: yes, 62% higher revenue growth and 97% higher profit margins for top-quartile companies. They were also 20% better at innovation and 22% better at operational efficiency.
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geckoboard

What high-performing sales and customer support teams have in common

May 18, 2026 By Sam Gane In Geckoboard
A data-driven performance culture. It’s something that leaders strive for but often don’t realise can be created just by sharing data openly with everyone. “Data-driven culture” is a phrase that's been around long enough to feel like a cliché, but the underlying problem of a team without one hasn't gone away. It’s one of the first things that comes up in new customer conversations at Geckoboard.
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Apploye

Time Management Tips for Call Center Agents

May 18, 2026 By Apploye In Apploye
No matter what hectic job you are in, time management is the key to better results. The better you can manage time and handle issues, the more efficiently you can achieve your goals. In call center customer service, time management is your weapon. Call centers need to master their time management skills in order to maintain service quality and reach daily goals. In this blog, we are going to share the ultimate proven time management tips for call center agents. So, let’s dive in.
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Apploye

Tips to Make Call Center Agents More Productive

May 18, 2026 By Apploye In Apploye
Unlike other jobs, call center work is more relentless. Here, a service center agent has to work between back-to-back calls, solve complex customer issues, and go through constant pressure. By working in that roller coaster work culture, it’s easy for virtual call center agents to feel burnt. So, in this blog, we are going to discuss effective tips that will help you make your agents more productive.
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teramind

How to Monitor Employee Internet Usage and Activity

May 18, 2026 By Taran Soodan In Teramind
With hybrid and remote work more popular than ever, it’s never been harder to know exactly what your employees are doing online. Your staff might be working from home one day, then in the office the next. They might be using a mix of company and personal devices to complete their tasks. Unchecked internet use creates some serious headaches for a business, including increased security risks, low productivity, and misused company resources. How should you, as an employer, navigate this minefield?
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