Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

ServiceNow AI Agent Guide: IT, HR, Setup & Pricing

ServiceNow AI is no longer just about Virtual Agent. Today, its AI stack includes Virtual Agent, Now Assist, AI Agents, AI Agent Studio, and Otto—covering everything from conversational self-service to autonomous task execution. For IT and HR leaders, the real question is not whether ServiceNow can use AI.

Turn Meeting Notes Into Action Items Automatically with Miro AI

Messy meeting notes never turn themselves into action. In this video, we show you how to select your notes in Miro, choose your output format, and let Miro AI generate a structured task table, system diagram, or decision document in seconds, with ownership, deadlines, and context all intact. From chaotic session to clear next steps. Without the hour of cleanup afterward. Subscribe for more productivity tutorials that transform how your team collaborates.

New Templates in Miroverse: July 2026

In July 2026, our community published 275 new templates to Miroverse. The submissions ranged from HR and strategy canvases to themed team retrospectives and discovery toolkits. Creators continue to collaborate with AI on the canvas to speed up planning and facilitation. Below, you’ll find the top templates and creators from July 2026, plus an AI workflow spotlight. For even more inspiration, explore our growing AI-Accelerated template collection.

What Is IT Help Desk Software?

Choosing IT help desk software is really a decision about how fast your employees get unblocked when something breaks. A slow, disorganized ticketing process means lost laptops sit unrepaired, password resets pile up in a shared inbox, and new hires wait days for basic access. IT help desk software fixes that by turning scattered requests into a tracked, measurable workflow.

7 Signs Your HR Team Needs an AI Helpdesk-and What to Do Next

HR teams are expected to improve employee experience, support managers, develop talent, and solve people problems that genuinely require human judgment. Yet a large part of the working day can still disappear into answering PTO questions, checking payroll details, coordinating onboarding, finding policies, following up on approvals, and responding to the same employee requests again and again.

Slack School | Deploying Your Slack App with GitHub Actions

If you’d rather spend your day building features than manually pushing updates, this episode’s for you. We’re putting your hosted Bolt app on autopilot using GitHub Actions and Railway. You’ll see how to securely stash your Slack tokens in GitHub, trigger an automated build, and deploy live app changes just by pushing code. Once it's set up, you'll never have to deploy manually again. Class dismissed!

Building your AI work factory

There’s a concept in software engineering called a software factory – a structured, repeatable pipeline that takes raw inputs (requirements, code, tests) and reliably produces high-quality outputs (working software). The magic isn’t just automation. It’s the combination of standard tools, curated configuration, and encoded expertise that makes every run predictable, consistent, and improvable over time.

How to Prototype Tablet Experiences in Miro

Tablet design is not just a bigger mobile screen. It needs its own layout thinking, navigation patterns, and interaction hierarchy. In this video, we show you how to generate editable tablet wireframes in Miro AI from a single prompt, how to use existing board content like sticky notes or PRDs as context, and how to convert screenshots into customizable tablet layouts instantly. Structured flows. Real collaboration. Before a single line of code.

HR Case Management Software: The Ultimate Buyer's Guide for 2026

HR case management software helps HR teams capture, organize, assign, resolve, escalate, document, and analyze employee cases from the initial request through closure. A traditional HR case might follow a familiar path: Case received → Categorized → Assigned → Resolved → Closed That structure brings consistency and accountability to requests that might otherwise be spread across emails, chats, HR systems, and individual conversations.