Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

On-premise or cloud-based intranet: which model serves you better

Your traditional intranet used to be enough. Now employees expect to find answers in seconds from your system, one that was built to improve the overall employee experience. But for IT professionals, every weekend spent patching servers is a weekend not spent meeting that bar. The mobile access requests keep coming. The hardware refresh keeps looming. Something has to give.

How Design Ops built an AI teammate with no engineering lift

Our Design Ops team supports more than 600 designers across Atlassian. And like most operations teams, we were seeing the same pattern over and over again: important questions landing in Slack, manual triage happening in the background, and too much useful knowledge trapped in docs that people either couldn’t find or didn’t have time to read. We built DOT, the Design Org Teammate, to change that.

Data sovereignty: residency is the starting point, not the destination

‍ Most organizations asking about data sovereignty are actually asking about data residency. Where are the servers? Is there a data center in Germany, France, or the Netherlands? The vendor says yes. The procurement box gets ticked. The conversation moves on. This is understandable. Geography is concrete and auditable. And residency does matter. What it does not do is answer every question sovereignty requires. That gap is where the real sovereignty conversation begins.

Incident Response Plan Template & Framework for Security Teams

No organization is immune to cybersecurity incidents. Whether it's ransomware, phishing, or unauthorized access, the speed and effectiveness of your response often determine how much damage an attack can cause. That’s why every company needs a well-defined incident response plan that gives security teams a structured process for detecting, containing, and recovering from security threats.

Building to learn: rethinking the product playbook

At Canvas 26 in San Francisco. Ravi Mehta — product strategy advisor, longtime product leader, and teacher of Reforge’s AI strategy and AI prototyping courses — laid out a bold vision for product teams: unlearn the MVP, trade the assembly line for a jazz band, and expect the playbook to reset every six months.

Turn knowledge in Google Drive and Microsoft SharePoint into connected context

Bring document knowledge you already have access to from Google Drive, SharePoint, and OneDrive into Rovo Search, Chat, and Agents so teams can move from questions to useful context faster. The project plan is in Google Drive. The financial model is in SharePoint. The work is tracked in Jira, and the decisions are documented in Confluence. Your team has the information it needs.

Slack School | How to Ship Your Slack App

Building a custom Slack app feels great. Pushing it live without breaking anything? Even better. In this episode, we'll show you how easy it is to move your app from a test sandbox to full production with the Slack CLI. You’ll learn how to switch between environments safely, avoid common deployment hiccups, and set up a smooth workflow you can use on every project from here on out. Class dismissed!