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Zendesk: Reinventing customer and employee service in the AI era

Mar 17, 2025 By Zendesk In Zendesk

We're Zendesk, and we're reinventing the service experience — again. Zendesk makes customer and employee service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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AI-Powered ITSM | Jira Service Management | Atlassian

Mar 13, 2025 By Atlassian In Atlassian

The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

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Agentic reasoning: The fuel to agentic AI's decision-making

Mar 11, 2025 By Narayani Iyear In Workativ

Today, we are at the cusp of another significant advancement in AI, Agentic AI. Agentic AI is autonomous, self-directed, and goal-oriented. Unlike traditional AI, which waits passively for user prompts, agentic AI can execute multi-step tasks, adapt in real-time, and respond with minimal human intervention. Gartner predicts that by 2028, 33% of enterprise software applications will include Agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.

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7 ways AI-enabled real time messaging is transforming communication

Mar 10, 2025 By Rocket.Chat Content Team In Rocket.Chat

‍ Did you know that over 80% of businesses plan to implement AI-driven chatbots by 2025, according to a 2024 study by Gartner? Not surprisingly—modern team chats have to be fast. Above all, though, it should also be highly individualized and extremely safe. Conventional message systems may fall short of these standards, leaving companies with security concerns, missed opportunities, and poor responses. AI-enhanced real time messaging then comes in quite handy.

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AI for Service Management from Atlassian | End BSM | Atlassian

Mar 10, 2025 By Atlassian In Atlassian

The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. Learn more about Jira Service Management: atlassian.com/ai-itsm About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

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Tutorial Tuesday: Enhance Your Web Chat with Co-Pilot AI in Nimbus

Mar 7, 2025 By Luware In Luware

By Jordan Bloor.

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Agentic Automation: A Complete Guide

Mar 4, 2025 By Narayani Iyear In Workativ

We’ve all heard the promise that traditional automation systems, like Robotic Process Automation (RPA) or AI automation, will eliminate manual work and transform your business operations. This stands true, but only to a certain extent. The traditional automation systems run on rule-based, rigid frameworks, which limits their ability to adapt to changing environments and make independent decisions.

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AI Copilots vs. Agentic AI: What fits your enterprise best?

Mar 3, 2025 By Narayani Iyear In Workativ

The term Agentic AI is receiving a lot of attention these days. Gartner listed Agentic AI as a technology trend topic for 2025, and Microsoft introduced agentic capabilities in its Copilot Studio. But what exactly is Agentic AI, and how does it stack up against the popular AI Copilots? While both utilize Generative AI to simplify tasks and enhance productivity, their core capabilities, functionalities, and applications diverge significantly.

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How to Monitor Employee Performance: 10 Tips & Best Practices

Feb 28, 2025 By Teramind In Teramind

Most companies approach employee performance monitoring the wrong way. They either: You need an approach that can help you understand who’s actually delivering value, whether they’re three desks away or three time zones apart. Whether you’re trying to find who needs support, who deserves the promotion, or who’s quietly struggling, this guide provides practical tools to understand and improve employee performance.

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AI Agents in Enterprise | Use Cases, Benefits & Future Trends

Feb 27, 2025 By Deepa Majumder In Workativ

According to The Harris Poll, commissioned by Google, 88% of the young leaders surveyed had expressed their desire to use AI for a task that feels overwhelming. Having AI agents at your disposal makes a big difference when you already know that enterprise workflows are unmanageable. One big reason for enterprise tasks being overwhelming is that enterprise information lies in silos.

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