Accessibility is not just a mere add-on, but a defining facet of Rocket.Chat. In order to ensure no one is left behind in the digital dialogue, we’ve made our platform easier to use and more accessible in this latest version. We firmly believe that communication shouldn't discriminate; it should be made accessible to everyone, taking into account differing technical competencies and physical capabilities. As we move into the second quarter of the year, we keep up the pace.

Discover InsightsAI: the latest add-on from Insightful, designed to enhance workforce management with real-time data insights. Find out how the feature can simplify your decision-making process and help you build a more productive and agile workforce!

TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.

We're thrilled to announce the latest long-term support (LTS) release of Element Server Suite. This release represents a significant leap forward, especially for some of our larger customers who are using our previous LTS release of ESS which came out in October last year. This release focuses on enhanced reliability, new features, crucial bug fixes and improved security measures. Let's delve into the highlights brought to the table in this version.

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

We're rolling out the orange carpet to introduce an all-new HubSpot workflow! You may already know and love the dynamic duo of HubSpot and Teamwork.com from our popular integration, with multiple automations and workflows that help you cut down on manual work.

As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!

We’re thrilled to announce that Miro has won the Google Cloud 2024 Technology Partner of the Year Award in Productivity and Collaboration: Innovation, in recognition of our commitment to an excellent customer experience. Today, Google announced all 2024 Google Cloud Partner Award winners, celebrating companies around the globe that play a key role in helping customers drive innovation with visionary technology. Miro included!

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage.