Teams | Collaboration | Customer Service | Project Management

Your teams are operating in environments where leaving the approved platform is not an option. v8.3 makes sure they never have to. Federation is now production-ready, built and tested for cross-agency operations at scale. Screen sharing is now native to voice calls, keeping every conversation inside the secure perimeter. This is what mission-critical build standards look like in practice. When you build a secure environment, you account for every risk you can see.

Modern collaboration software has evolved along two primary architectural paths. On one side are mainstream collaboration platforms that prioritize extensibility and integration but rely on centralized trust models. On the other are secure messaging applications that implement end-to-end encryption (E2EE), typically designed as closed communication systems rather than extensible development platforms.

Service organizations are under pressure like never before. More tickets. More channels. Higher expectations. Less tolerance for delays. And yet—many teams are still working with tools that weren’t built for how modern service actually operates.

M-Files, a global provider of document management solutions, has launched new AI capabilities for Microsoft 365 Copilot and Microsoft 365 Copilot Agent Builder to help organizations generate more accurate, permission-aware outputs using context-enriched enterprise content. The updates build on M-Files' partnership with Microsoft and enable customers to access M-Files content natively within Microsoft 365, while benefiting from its context-first document management approach.

Today, I’m excited to share that Miro is acquiring Reforge , including its people, Learning platform, and products (subject to customary closing conditions). I’m also thrilled to welcome Brian Balfour, Reforge’s CEO, as Miro’s Chief Growth Officer, and Tom Willerer, Reforge’s COO, as our Chief Strategy Officer. AI is reshaping how every person in an organization works, from managing agents and automating workflows to rethinking operating models from the ground up.

Wire Drive, now available on Wire Cloud, brings integrated file management and real-time document collaboration to Wire Messenger. It reduces app-switching, boosts team productivity, and simplifies access control—directly within the context of secure group messaging and conferencing.

For the past couple of years, AI in product development has largely been an individual sport. A designer generates mockups. An engineer autocompletes code. A PM drafts a brief. Useful — but isolated. The collaborative muscle that makes great products hasn’t been getting the workout it needs. That’s starting to change. And analyst firm Constellation Research just put a stake in the ground about why it matters.