Teams | Collaboration | Customer Service | Project Management

The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements.

When we introduced Miro Live Embed, we wanted to empower any partner to bring Miro’s collaborative whiteboard to their product with minimal development effort and no cost. Our goal is to make it as easy as possible for anyone to have access to a powerful visual collaboration experience, whenever and wherever they need it. Today we’re excited to share some of our newest partnerships and the flexible ways these partners are offering an embedded Miro experience within their products.

Do you have customers that contact you during out of hours and although your team immediately responds once they clock in, your first response times and resolution times are simply inaccurate and your customers are dissatisfied? Or, do you offer multiple levels of support but you can't effectively track or bill for the additional service? Well, now you can.

Channel your excitement! Element Matrix Services (EMS), our Matrix hosting platform, is formally launching Slack Bridging! Having soft-launched Slack Bridging last year, EMS already provides bridges to Slack for a wide range of customers and thousands of simultaneous users.

Scoro is happy to announce that we certified our first round of global partners. The batch includes nine companies: Congratulations to all partners who completed the certification program! The certification highlights that our partners have passed a detailed training and testing process and are qualified to provide independent services regarding Scoro.

At Miro, we believe in the power of community. It’s crucial to have a group of like-minded people to connect and discuss what matters, especially during this challenging time. Last year, people around the world began to gather in the Miro Online Community to share ideas, learn best practices, meet other Miro users, and get support. We’ve now reached an incredible milestone of 10k registered community members!

Mattermost v5.31 is generally available today. This is an Extended Support Release and includes bug fixes for increased stability (see changelog for details) as well as the following new features: Enterprise Edition All Editions

We’re delighted to announce that Element Matrix Services (EMS), our flagship Matrix hosting platform, has launched a fully managed bridge for text-channels in Discord. Discord Bridging brings interoperability between Matrix-based apps and the Discord chat platform. The fully-hosted bridge is now available within EMS via the Integrations tab of the EMS host management dashboard. A single bridge deployment currently supports up to 20 rooms by default, each with unlimited use.

Ask any company in the software space and they will tell you that every quarter they are anxiously awaiting the results of the newest G2 report badges. These badges are awarded based on results that come from authentic, real users of the product. We are extremely excited and proud to announce that in the latest G2 Winter 2021 report Time Doctor was awarded 12 new badges! Time Doctor’s overall G2 rating is 4.5 stars, beating out some of our biggest competitors.

Following on from the introduction of notifications to Teamwork CRM and the enhancement to our filters last month, we’re closing out the year by enhancing the functionality of our custom fields along with improving our integration with Teamwork by allowing you to sync your CRM companies and contacts with your Teamwork projects.