Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Best Practices for Creating Newsletter Content

One of the biggest complaints from internal communications professionals is that employees don’t read their content. My next question is always, “do you know why?” The resounding answer is that employees are busy and don’t have time to read everything. This especially comes up when discussing an all-employee company newsletter. The average newsletter open rate is approximately 65-68%.

Drive employee impact: New tools to empower resilient leadership

In this new era of work, leaders have an opportunity to equip teams with clarity, alignment, and focus. Today, we’re proud to unveil a suite of new enhancements designed to help you do just that. According to the 2022 Anatomy of Work Index, workers spend 58% of their time on work about work, with 42% suffering from burnout and imposter syndrome at the same time.

Conducting Live Q&As in Annual Meetings: A Guide

During annual general meetings, your organization does not only present your financial reports and plans to your shareholders or members. Instead, you allow them to voice out and discuss company matters with you. After all, what is a meeting if it’s only one-way? AGMs are an avenue to strengthen your relationship with your shareholders and members. Fostering engaging discussions creates better conversations that would benefit both sides.

Element Call Beta 2: encryption, spatial audio, walkie-talkie mode and more!

Back in March, we announced the first beta release of Element Call, our voice and video conferencing app powered entirely by Matrix. Since then, not only have we been busily using it for all our own internal small-group meetings (it currently only works with up to eight participants - give or take) but we’ve also been working hard on improving and updating it. That makes it really exciting to announce our first major update to Element Call: Beta 2. So, what does this update bring?

The Qualities of a Good Team Member: What Makes Teams Effective?

For the record, this is not another blog post about how multitasking and working under pressure are good team member qualities: leave those to the 80s! People tend to believe employees must work really hard to be considered good, but when it comes to effective teams, there are other important teamwork skills that matter, all while maintaining good levels of employee satisfaction.

Rocket.Chat's Roadmap Reveal #2: What's In Store for The Rest Of 2022

One of the biggest questions we get from our community is: ‘What’s in the roadmap!?’ That’s why we’re giving you full access to Rocket.Chat’s roadmap. Join Rocket.Chat’s CEO and founder, Gabriel Engel, and VP of Product, Chris Skelly, as they walk you through what’s next for the world’s largest open source communications platform in 2022 and, most importantly, why. And... that’s not all. We really want your input. We will be taking questions and feedback live so we can continue to build together.

How to Build Security for your SaaS User Communications

Modern SaaS application providers handle sensitive user information every day, from customer names and email addresses to application code and third-party API secrets. It is thus more important than ever for web applications to adhere to the highest security standards, not only to maintain their business reputation and avoid financial losses but also to protect their users.

Product Roundup: Improved mobile app, admin and Marketplace interface and UX

This quarter, we've worked hard to improve all product areas with new functionalities and enhancements. Continue reading to learn more about the latest features and improvements in team collaboration, omnichannel, and Marketplace. ‍

The Power of Website Chat Software for Business

Website Chat Software: Businesses today are using more technology than ever before. Technology doesn’t just help close the communication gap, it become a central tool to promote business growth. One technology tool that is particularly useful for businesses is website chat software. Read on to learn how businesses benefit from website chat software and why Vision Helpdesk is the best solution for your chat software needs.