Teams | Collaboration | Customer Service | Project Management

On July 18, 2022, Slack announced that starting September 1, search history for organizations on Slack’s Free plan will be limited to just the past 90 days of message history. At first blush, this might look like a minor policy tweak. But it is in fact a dramatic change that makes Slack’s free plan untenable for many organizations, including ones that have been happily using Slack’s free plan for years.

As the pandemic unfolded, healthcare services locally and internationally performed monumental efforts to persist and remain relevant. Hospitals and medical services across Australia started shifting their healthcare systems using the latest technology to continue moving forward in a challenging economic climate.

In today’s hybrid work culture, teams need the support of a powerful collaboration tool to function efficiently. And though ample options are available in the market, open source collaboration software is gaining more popularity than ever. Why? This type of software promises better collaboration for security- and compliance-oriented teams.

Confession: I’m a white-knuckle flyer. Even though I travel a lot, every clang, rattle, and clink on an airplane can send me into a tailspin (pun intended). To stay as calm and collected as possible, I look for reassurance. And I always find it—in the flight attendants.

No matter the domain, managing teams, is one of the challenging and crucial duties for every manager. A manager will be recruited for more than just managing the Company's finances, profit, and loss; managing the team and groups is also a necessary duty. The most significant error made by small to large businesses is choosing employees for promotions or hiring based on their knowledge of the sector rather than their people management skills.

It's no secret that cybersecurity threats are becoming more and more prevalent, and companies are starting to take notice. But while it's important to make sure your company is taking the necessary steps to protect itself from potential cyber attacks, it's also important to make sure you're not making it too difficult for employees to do their jobs. After all, if employees are spending all their time trying to wade through complicated security measures, they're not going to be very productive.

A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help desk, deflecting an overwhelming amount of support tickets for your customer service team. By building a knowledge base, your users can solve their own customer support issues, sparing you time and resources to deal with more complex inquiries. A good knowledge base is thoughtfully curated and organized with the audience in mind, allowing easy access to the information stored.

For remote teams, connectivity and productivity might be two faces of the same coin. Working from the office isn't a prerequisite anymore, as the global workforce has shifted to a remote workplace. Reliance on internal communication has increased more than ever, with a wide range of communication tools such as email, phone calls, and social networking used daily. Long email threads and social media chats are no longer appropriate for business teams.

Design thinking has been making waves lately in IT management. Companies have shifted to human-centered and problem-solving techniques. For that, design thinking is ideal for taking on the challenge. Also, technology and computing power have set the stage for a battle of innovation in all fields of business.