Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

5 ways to enable secure patient messaging

The healthcare sector is undergoing a significant digital transformation. Patients increasingly gravitate toward healthcare providers who provide digital capabilities such as self-scheduling, in-app reminders, and, most importantly, secure patient messaging. Furthermore, digital healthcare innovations allow for intense medical and non-medical staff collaboration within and across organizations.

Brainstorming Session Ideas & Tools To Enhance Team Collaboration

Brainstorming is one aspect of team collaboration that can feel particularly daunting if you aren’t guided well on how to conduct it efficiently. Picture it for yourself. Imagine sitting at a conference table and having to come up with brainstorming session ideas from scratch without knowing the first thing about it. Every input or critique from an otherwise well-intentioned peer or a colleague can quickly start to feel like a scathing remark.

6 Signs of Employee Burnout: What Coffee Won't Fix

There’s a difference between feeling tired and feeling burned out. You can overcome “tired” with a cup of coffee, an afternoon walk, or a good night’s sleep. Employee burnout, unfortunately, is a different animal. In 1974, psychologist Herbert Freudenberger published an early paper on staff burnout at a free medical clinic in Manhattan’s East Village.

How PMs Should Build a Great Product Notification Experience

Your product’s notification experience can make or break how your users perceive your application. That’s why getting the notification experience right should be at the forefront of product managers’ minds. But what, exactly, is a great notification experience for a mobile or web app? Here at Courier, we often hear this question from product managers.

How to Make Staff Communicating Fruitfully Who Work Varied Shifts

Effective communication at the workplace is crucial for every kind of business but it becomes even more critical when the company employs shift workers. Typically, companies that use shiftwork split the shifts into three different eight-hour shifts within a twenty-four-hour period. Therefore, different people will work at different times, which applies to workers, supervisors, managers, and others; like those who work in human resources.

The Sub-prime Crisis of Notifications

Or, how we’re destroying users’ trust, and how to get it back. Check out the first post in this series as well: Building a Great UX Outside of Your App. There is a direct connection between all the unnecessary notifications you get on your phone and the sub-prime financial crisis of 2008. The connection is human behavior in a large and anonymous marketplace where bad behavior is rarely punished.