Teams | Collaboration | Customer Service | Project Management

Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.

Not just faster...smarter. See how a network of AI Teammates—each with one job, all working together—dropped Washmen's error rate to 0.5% and caught a $5,000 mistake before it ever happened. Chapters.

Business communication is more than just sending messages. Personal messaging is built for quick, casual conversations. Business communication requires organized teamwork, project coordination, file sharing, calls, and collaboration. In this short, discover the key difference between personal messaging and business communication and why teams need a communication environment designed for work. Troop Messenger — Business Communication, Built for Work.

See how Zendesk Specialized Agents connect @shopify data to commerce workflows and help retailers create more personalized customer experiences. In this demo, Industry Agents handle exchanges, refunds, and order changes out of the box with Shopify. Connect your Shopify shop, make that data available to the agent in one governed workflow, and give customers faster, more helpful support.

Why do some businesses choose on-premise communication? Explore how on-premise deployment can give organizations greater control over their communication environment, infrastructure, and data management. Troop Messenger offers secure team messaging and collaboration with on-premise deployment options for organizations that want communication hosted within their own infrastructure.

Still switching between different tools for team communication? Troop Messenger brings team chat, audio & video calling, file sharing, and collaboration into one connected workspace — helping teams communicate and work together from one place. Discover a simpler way to keep your business communication connected.

At a glance, you know. MTD Training's COO Kelli Grinter explains how dashboards give the sales team a live view of what's winning and what needs attention - and how a bit of personality (celebrity images, anyone?) makes performance tracking something people actually enjoy.

When does your business need more control over communication? As teams share messages, files, business data, and sensitive information every day, having greater control over your business communication can become increasingly important. Troop Messenger helps businesses bring communication and collaboration together in one secure workspace. Business Messaging File Sharing Communication Control Team Collaboration Screen Sharing Audio & Video Calling.

Ops and PMO leaders are asked to do more with less—and the question they can never answer fast enough is where their people are actually overcommitted. See how the Asana AI Teammate Capacity Planner surfaces utilization from live work, flags over-allocation before it slips delivery, and models staffing scenarios so you can see what a reshuffle costs before you commit—all in Asana Dash, so every resourcing decision is made on today's data, not last week's meeting.

Agency leaders, this one’s for you. Introducing Asana Client Management, now generally available and built for teams delivering client work. A branded, two-way portal gives clients a clear, curated view of progress, deliverables, and feedback. AI Teammates work from the context of each account to draft first passes and status updates, coordinate handoffs, and flag budget and delivery risks early. Leaders can track account health, team capacity, budgets, and renewals across the business.