Teams | Collaboration | Customer Service | Project Management

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Explore the latest Workstatus updates, designed to provide deeper visibility into productivity, projects, and resource planning. Here’s what’s new in this sprint: Watch the full changelog to see these updates in action.

Explore the latest updates in Workstatus, designed to give teams better visibility and more flexibility in managing their work and reports. Here’s what’s new in this sprint: Updated Dashboard Get a clearer view of working hours, productivity, project performance, invoice status, projects, and task status from one centralized dashboard. Flexible Time & Activity Report Scheduling Schedule Time & Activity Reports based on your preferred delivery frequency, day, and time, making it easier to align reports with your reporting cycle.

Sensitive business files deserve more than random messaging apps. Uncontrolled file sharing can create unnecessary copies, scattered conversations, and less visibility over important business information. With Troop Messenger, teams can communicate and collaborate through a centralized business communication platform with secure file sharing and enterprise-focused controls. Choose a smarter way to share and collaborate.

Who really controls your business conversations, files, and communication data? Business messaging isn't just about sending messages. Your team's conversations can contain sensitive company information, customer details, files, and internal discussions. In this Short, discover why secure business communication and data control matter for modern organizations. support@troopmessenger.com.

Is the SaaS apocalypse real, or is software just evolving? In this Human interview, Zendesk CEO Tom Eggemeier discusses how artificial intelligence is transforming customer service, software pricing, and the tech landscape. Tom shares why he believes traditional seat-based pricing is officially dead, how Zendesk is shifting toward outcome-based models and automated resolutions, and what it takes for software companies to survive the AI transition over the next few years.

Not just faster...smarter. See how a network of AI Teammates—each with one job, all working together—dropped Washmen's error rate to 0.5% and caught a $5,000 mistake before it ever happened. Chapters.

Business communication is more than just sending messages. Personal messaging is built for quick, casual conversations. Business communication requires organized teamwork, project coordination, file sharing, calls, and collaboration. In this short, discover the key difference between personal messaging and business communication and why teams need a communication environment designed for work. Troop Messenger — Business Communication, Built for Work.

See how Zendesk Specialized Agents connect @shopify data to commerce workflows and help retailers create more personalized customer experiences. In this demo, Industry Agents handle exchanges, refunds, and order changes out of the box with Shopify. Connect your Shopify shop, make that data available to the agent in one governed workflow, and give customers faster, more helpful support.

Why do some businesses choose on-premise communication? Explore how on-premise deployment can give organizations greater control over their communication environment, infrastructure, and data management. Troop Messenger offers secure team messaging and collaboration with on-premise deployment options for organizations that want communication hosted within their own infrastructure.