Teams | Collaboration | Customer Service | Project Management

Building custom steps for your automations shouldn't feel like a chore. We show you exactly how to use the Slack CLI to log in, test your app locally with websockets, and safely deploy it straight to the Slack platform. You will learn how to set up the necessary file structure, authenticate your workspace using a challenge code, and run custom functionality like looking up users by email. Class dismissed!

Quality Score helps support teams automatically evaluate service quality across every solved interaction — without relying on limited manual review samples or customer surveys. Using customizable scorecards, weighted evaluation categories, and automated QA scoring, teams can identify coaching opportunities, uncover quality gaps, and better understand customer experience trends across support operations.

It offers real-time visibility into team productivity, detecting idle time and active engagement to optimize performance. By capturing authentic usage patterns, it helps organizations make informed decisions and boost accountability. Waking.

AI is changing how ideas are created. This year, gave teams a shared place to shape those ideas, challenge them, and move them forward together. Whether you're brainstorming, planning, reviewing designs, or sharing updates asynchronously, work moves faster when everyone has the same context.

Choosing the right HR automation software isn't about picking the platform with the longest feature list—it's about choosing the one that's built to solve your HR challenges. In this video, I walk you through some of the leading HR automation platforms in 2026, including Workday, UKG, ADP, SAP SuccessFactors, Moveworks, Leena AI, and Workativ.

The latest Workstatus update is here! From a completely redesigned Time & Activity Report to a simpler Member Settings experience and faster platform performance, this release helps teams manage work more efficiently than ever. In this video, you'll discover.

Here's what's new in Talktrack 2.0.

Need videos on your board? Here's exactly how to add, play, and collaborate around them in Miro. In this Mastering Miro tutorial, we cover the fastest ways to get video content onto your board, plus what you can do with it once it's there — from drag-and-drop uploads to pulling in a YouTube link with a single paste.

Discover how to set up comprehensive productivity dashboards, monitor real-time team activity, customize insights by employee and location, and optimize resource allocation with actionable analytics.

Support inboxes aren't just filled with customer requests. They're also flooded with spam, promotional emails, automated notifications, and other non-support conversations that distract agents from customers who actually need help. Freshdesk's Email AI Agent clears that noise out on its own, auto-closing the spam and non-support stuff, and flagging anything it's unsure about for a human to check. Your team gets to focus on the customers who actually need them.