Teams | Collaboration | Customer Service | Project Management

Recruitment takes 30% less time, and with 1,400 custom Slack apps, employees can collaborate like never before.

What do you get when you combine the power of superior customer and employee engagement software with the world’s largest cloud platform? Yes, you got it right: more choice for millions of businesses small and large to buy modern, agile cloud solutions that delight customers and employees. With the added availability of Freshworks products via AWS Marketplace’s curated digital catalog, customers can now easily find, test, buy, and deploy Freshworks solutions with simplified controls.

When most people think of web apps, they think of progressive web apps (PWAs). The problem is that PWAs are essentially just locally cached web pages that generally still need to connect to a server to fully function. They aren’t complete apps in and of themselves. But what if you could package the entire web stack — i.e., both client-side and server-side — as a standalone desktop application? It might sound crazy, but it isn’t.

Element launches a mission to connect more than 100 million people trapped on ‘Good-Enough’ island... It’s the big one! After offering bridges to Discord, Slack and Telegram, Element Matrix Services (EMS) is now launching Microsoft Teams Bridging.

BERLIN & SAN FRANCISCO, 14 April, 2021 Wire, the most secure collaboration platform, today announced it has closed a $21m Series B funding round led by VC firm UVC Partners. This investment comes off the back of Wire’s 3x annual revenue growth in 2020, and a number of significant customer wins across sectors such as energy, financial services and government - including five of the G7 governments.

With cloud-based services in demand, the future should be bright for the cloud. However, growing fears over data privacy and compliance – and technology providers’ failure to quash these concerns – may stunt public cloud’s growth as enterprises consider moving their data on premise.

When I first joined Miro, less than a year ago, we had 3 million users and around 300 employees. A lot has changed since then. We have since grown to approximately 15 million users and 700 employees, making Miro one of the fastest-growing B2B startups in history. With such hyper-growth, there’s an ever-growing need to scale the way we do product. In this article, I’ll walk through the approach that I introduced at Miro a while ago and is currently at the heart of our product strategy.

Dr. Sahar Yousef is a cognitive neuroscientist and leading expert on productivity, as well as a faculty member at UC Berkeley’s Haas School of Business. She teaches a popular MBA class, “The Science of Productivity and Performance,” and has been featured in Forbes, The Wall Street Journal, Wired, and Business Insider.

After a year of uncertainty caused by a global pandemic, people are craving the comforting embrace of familiarity—and they’re looking for it in all sorts of places. A 2020 study showed that customers only wanted to buy from the companies that knew them best. Seventy percent said they would do their holiday shopping exclusively with brands that personally understand them. Clearly, there’s a big reward to be had in personalizing customer experiences.

Your application should always be ready to serve the requests received. The measure of the degree to which your application is available to serve all incoming requests within an acceptable amount of time is the topic we are going to focus on: availability. Obviously, achieving a 100% availability sounds too good to be true. There are various problems that may occur. This is why your application should define a Service Level Agreement (SLA) for availability and work to meet the SLA.