Teams | Collaboration | Customer Service | Project Management

A little over 2 months ago, we announced Mattermost Omnibus (beta). Mattermost Omnibus is a new, time-saving approach to installing Mattermost. Since then, we’ve done a massive amount of testing, listened to your feedback, and added new features and options. Today, I’m excited to share some big news. The project is officially graduating from Beta status and is ready for any single-server deployments for use as test, dev and/or production Mattermost servers.

Modern leaders share how their companies successfully pivoted during Covid-19, and their views on agility as a fundamental business advantage.

While it’s absolutely true that no two digital transformations are created equally, maybe the most important factor for digital transformation at scale is that it begins and ends as true company-wide efforts. Without a clear understanding of the importance of the project — along with buy-in from any and all key stakeholders along the way — your efforts will be doomed to failure before they’ve even had a chance to really get going.

Customer segmentation involves classifying customer data by specific traits to learn more about the groups that make up your customer base. The more you understand them, the better you can serve them. There are countless ways to segment customers - by age, location, occupation, account type, company size, and more. Unless you’re prepared to keep a few thousand Post-it notes on hand at all times, you’ll need a sophisticated software solution for capturing and analyzing all that data.

Mattermost is a platform based on collaboration — not built simply for facilitating team and asynchronous communication, but built on the philosophy that having the ability to collaborate efficiently makes the world safer and more productive for everyone. This is true in many day-to-day situations in an organization, but it is especially true in the world of DevOps. When an emergency arises, information needs to be moved from person to person and team to team as quickly as possible.

Want to unlock the secrets of successful virtual office management? Perhaps you’ve heard about the benefits of a virtual office but don’t know where to begin. Or maybe you’ve had to turn to virtual work due to the COVID-19 pandemic. Either way, we have some tips that could help you set up a virtual office in no time. In this article, we’ll cover what a virtual office space is, and how a virtual office can benefit your company.

Whether you are a customer support professional or manage a team of agents for your company, certain soft skills can significantly impact how positive each customer interaction will be. In Part 1 of this series we explored two, and here in Part 2 we take a close look at a few more soft skills that support staff should master in order to provide the best customer experiences. 4. Organizational & Time Management Skills