Teams | Collaboration | Customer Service | Project Management

At Blue Label Labs, we stand by select products like Miro because of their ability to enrich processes and furnish visual, collaborative tools that make our lives easier. We love using Slack for our day-to-day communications, but when it comes to intensive events like running design sprints, Miro is the centerpiece that brings our efforts together. It’s an excellent product, but it shines even brighter when effectively using plugins like Jira, which we will cover here.

In one fell swoop, we embarked on what was at once fascinating and essential. To comply with accessibility standards, we decided to revamp the end user portal in its entirety. The word “revamp” is always fascinating. It allows us to add new and improved forms, structures, or appearances with a plethora of choices. We designed the new portal with accessibility in mind.

We’re excited to announce our partnership with Canonical to build a Mattermost Operator using the Juju Operator Lifecycle Manager (OLM), making it easy to install, integrate and upgrade Mattermost.

Customer Satisfaction surveys are emailed surveys sent out to a customer within 24 hours of their ticket being marked into a finished state. If more than one customer has requested the ticket, the most recent requestor receives the survey email.

OneDesk has just released the April 2021 update to OneDesk with many new features and improvements. This update will go live on April 24, 2021.

OneDesk’s customer success surveys allow you to assess your customer support team’s level of support. These surveys are sent out by email to the customer once a ticket has been closed. The customer can then rate the service as negative or positive and leave a comment about their experience.

In a world where the only constant is change, providing more personalized and efficient support for both your customers and employees is vital. But many companies are still learning how to leverage their data and draw insights for creating those kinds of next-generation experiences.

The impacts of COVID-19 changed customer service for good. What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research, and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

As a managed service provider (MSP), providing a high quality of service is tantamount to the success of the business. The range of services provided by an MSP includes providing support, maintaining equipment, and improving the operations, all with an eye to anticipating future needs and optimizing cost. The relationship between the service provider and its customers is predicated on a contract wherein the service provider commits to providing a particular level of service for a given price point.

For busy customer service teams, every minute counts. So being able to save over 240 hours a month would count for a lot. And that’s exactly how much time customer service teams handling 20,000 support requests a month can save by using chatbots, according to Zendesk’s user data.